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Originally Posted by Dev4vip
1 . Does it offer live chat apart from knowledge base and help tickets..?
2 . And do they offer instant alerts using SMS for help tickets..?
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1. No. There are lots of good live-chat systems around, just integrate the one you prefer.
2. No. There are lots of ways to build that into your setup - something as simple as a cron job reading the DB using your SMS service of choice - easy
