Ouch, sorry to hear that. Technician errors can be deadly. They need to offer you some kind of credit for their mistake. I mean, it was their mistake. It was not a drive failure, the server didn't blow up. The technician hosed your machine, hands down. The issue is they have so many clients, it's just an "Opps" for them and move on. While for you, it's a "I can't pay rent/mortage this month because of no more income".

This is old Rackshack type service, they've done this to me before as well. Except I had backups already on a secondary drive. They reimage things like yesterdays newspaper. I'm not suprised to see it happen now since ev1/theplanet merged. Probably the same trigger happy techs or poor training.

Not having alternate backups is not their fault, that would be yours, which I'm sure you've heard enough people say to drive you up a wall so I'll end it with that.

Update; In the WHT ticket I see you already recovered 80% of the data, that's better than nothing.