Well in several occasions when i had to ask a question from live support at some of the high end hosting sites, live support person ask back the same question from me lolzz or he would ask what's that,..can you explain etc etc, i see that as a very bad and unprofessional, i mean sure we all have to face up with this situation where as there are lot of things we dnt know abt, but wish there is a better way to tackle such situations without giving your self and your company a negative image