Well I think live chat is slowly dying off. Most hosting places, especially the newer or medium sized ones have instant messengers. I know many hosts using ICQ/Aim/Msn/Yim etc.. And these days.. almost everyone has a I.M. I think live chat is a waste of space, it may look professional, but face it guys... these days support is mostly provided via helpdesk and is the best way. Helpdesk gives you features and organization that live chat and IM's can't give you. Only difference is IM/Live chat is realtime and a helpdesk maynot be, depending on the response time.