Originally Posted by Harry

Well I think mabye every year or so, sending a survey to your clients would be nice. It's a great way to see what they think of your service. Also, replies on hosting forums reguarding your services can be a good method. It's hard to evaluate your hosting biz, just because there are many angles you have to account for. The way I see it, is every little bit counts. Tickets, surveys, customer base etc..