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Originally Posted by TheReason
Funny that you mentioned this. I am actually in the process of creating a support company which will provide admin, ticket and live chat support. Further down the line we will even have phone support once we get some of our virtual pbx (asterisk) software in place. I agree the methods you have stated are crucial to reviewing the candidate for a support position.
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TheReason,
Is there a large or moving market out there for outsourced support? I know it would be difficult to afford for many small firms, but has great advantages for growing companies.
I'm just curious as to the current market for something like this?