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Originally Posted by TheReason
I am looking into Kayko since it is easy to use for the end user. I currently use Client Exec but I find alot fo the customers do not utilize the trouble ticket support embedded within the application. I think it has more so to do with the fact that they have to login to the member area in order to get things done.
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I know what you mean about CE. I think it will develop over the next couple upgrades though to be a better helpdesk. Support piping is a good start - although I havent implimented it.
We use CE though and are in it for the long run - I'm a believer in one password for billing, support etc and CE does this.
I dont like Kyako - dont know what it is, but it just doesnt seem "comfortable"
I also dont like separating billing / invoices from support - I like users to see everything in one place.