I have a zipped file of Q&A's (both txt and html) for cpanel that I have posted in other forums with good feedback. If this is something that is wanted, let me know and I'll post it here. Just copy and paste them into your knowledgebase. It was kept generic so anyone can use it, no reference to a specific company or names, however, feel free to customize them to your use.
If anyone uses Cerberus knowledgebase, I can also do a dump for you to import if wanted.