Same here .. Well there are various companies that offer good and quality outsourced support. But the clients i.e the hosting companies do not dare to reveal that they are using an outsourced support.

On the contrary I have noticed that many times if a particular outsourced support is bad, then it becomes a popular issue to critisize that outsourced company.

I agree that it is fare to critisize such a company but my point is that very few people like cats-computing have the guts to admit that they outsource their support. Consequtively we come to know about a good outsourcing company who offers quality support.
But as I said earlier, very few people reveal that their outsourced support is good, quite often outsourcing is considered to be degrading the support quality.