This is a post in a secondary catergory.

OK, here is the deal, I am trying to move a new client to my server. He is using cPanel on the old, and I am on the new.

In an effort to help him move, he gave me access to his WHM, therefore I could log into accounts through his current reseller interface and I could do a remote ftp backup.

Thing is, my authentication always fails, but I know it is right, and in the area where it shows the IP adress, it is not mine???? Not sure why this is.

Any ideas? Really want to get this done for my new client.

Thanks,