Well I don't really keep track of hours, per se. If it's patching our routine work, as many hours as it takes. You pay for server managemen, I manage the server. If things break, I fix it, whether or not you have "hours" left.

However, adding accounts and doing web work is not included in the basic plan. I assume that whoever I manage can do the really routine stuff. If you need to throw out a time, say 10 hours of "tinkering" a month as defined as debugging CGI scripts and stuff like that.