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But have managed.com actually come out and said that they would charge any customers who want to transfer just so they can retrieve their data?
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managed can't do anything or they will open theirselves to a lawsuit from AN.
The month payment is being requested from AN to their customers so they will release their data, they must also pay that if they want the server to go into the hands of managed. Until then, managed can't do a thing because of the situation.
That is why I think AN should get what is coming to them...they are trying to take even more money from the customers they have let down when they can easily just let them get their data. I doubt managed would charge the customers to get their data back either, it is simply making the company look bad if they did that.
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I wouldn't hang around as some seem to be doing in the hope they would get their data back, I'd be hunting for another provider the instant I discovered the server had been un-plugged.
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Then at least you maybe able to retain most of your customers instead of waiting for 4 days and loosing them all.
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The problem is that you won't have any customers if all their data is on the servers they got from AN in managed.com DC..they won't have data, or recent data for their sites. I am sure this will cost companies a lot of money, most companies have in their TOS they are not responsible for loss of data though.
Still doesn't help them losing so many customers..