What a extorsion!! Read this email they sent me this morning!
Quote:
We need to hear from all of you. When you email please send your email to kevin@angelnetworkz.net (only reponses to
our email, he cannot help with anything else you may have trouble with). Also remember to include your IP address
and name as well as any specific instructions as per the sections.
Please read this all to be clear, emails not responded to properly will be filtered out so we can gather the info
and get servers back online as fast as possible starting a few hours from now. Do not CC it to other email
addresses, it just adds to the junk mail we already have and ensures legit emails will not get responded to (IE
sales and billing etc).
Note: those that sent payment to billing@angelnetworkz.net should have your money back soon to act accordingly.
Cancelling? please see bottom sections.
California (managed.com location)
For those staying
Issues between managed.com and AN have been resolved, once the below requirements are met there will be no further
issues and your server(s) will be online again Thursday.
Send an email to kevin@angelnetworkz.net with the subject line "Staying". Include your IP(s) and name and company.
You will need to send one months payment to angelnetworkz@managed.com to get your server back up (this is the same
whether you stay with us or switch to managed directly). Since people have seen fit to tie up our regular account
managed.com set up this account on our behalf and payments for servers made to this address will be taken out
directly by managed.com, not us, to cover your server.
Those who want to switch to managed.com directly.
Send an email to kevin@angelnetworkz.net with the subject line "switch to managed". Include your IP(s) and name and
company.
You will need to send one months payment to angelnetworkz@managed.com to get your server back up (this is the same
whether you stay with us or switch to managed directly). Since people have seen fit to tie up our regular account
managed.com set up this account on our behalf and payments for servers made to this address will be taken out
directly by managed.com, not us, to cover your server.
Texas. We are not seriously in arrears and overdue there but to ensure we don't end up that way and also to assure
them they will get their money payments will be sent directly to them.
For those staying
Send an email to kevin@angelnetworkz.net with the subject line "Staying in Texas". Include your IP(s) and name and
company.
You will need to send one months payment to payments@tailoredservers.com
Those who want to switch to TMS directly.
Send an email to kevin@angelnetworkz.net with the subject line "switch to TMS". Include your IP(s) and name and
company.
You may need to send one months payment to payments@tailoredservers.com. Jose will take this up with you each
individually if need be.
Please keep your replies to your IP's and decisions etc, do not ask questions in the email as Kevin cannot and will
not answer them, his job is to compile the list so we can have things taken care of accordingly. Do not CC other
addresses as it just makes for more email for us to go through and most likely it will get deleted.
If you are cancelling outright and want your data.
You will need to pay one month regardless (if your server is offline) to get it turned back on.
If you are cancelling and do not want your data: see Refunds below.
Prepaid months: Will be honoured as we can honour them, same as free months, but only a few people at a time while
we ensure the stability of this company. Once this current issue is behind us there should be no further problems.
Refunds:
Those cancelling and entitled to refunds please send an email to Kevin with the subject line of "cancel". These
will be noted and a list put together and refunds you are entitled to will be handled as we have the funds to send
them to you. Refunds will be processed on a first come first server basis. Those refusing to cancel PayPal disputes
will have them cancelled out by paypal themselves since you are filing under false pretenses (the dispute process
is for shipped goods, not the use of a server which comes under the heading of a service, not shipped good). PayPal
disputes only delay our ability to refund people and those refusing to cancel them on their own will only delay
their own refunds as we will not be able to access the funds needed to process your refund. Those who co-operate
will be refunded from a seperate account.
For those cancelling, time is of the essence. If your server is down (at managed) you will need to pay one month to
get it back up. This is not our choice but we have no say in that anymore. Note that neither managed nor ourselves
guarantee your data. This is out of our hands so we can do nothing to help you recover data if you do not
co-operate with us and the agreement we've been able to make.
I'm going to see if I can work out an extra clause for that but to ensure the safety of your data we need your
co-operation and speedy response.
Further information will be sent in the days to come for those that will require it etc but the faster the
responses and payments the faster your server can be put back online.
Sincerely,
Angel Networkz
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Ridiculous, Completely ridiculous