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Will be honoured as we can honour them, same as free months, but only a few people at a time while
we ensure the stability of this company. Once this current issue is behind us there should be no further problems.
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A few at a time? I would say they have a
lot of people with this...does that mean its going to take up to a year for them to get what they were offered
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If your server is down (at managed) you will need to pay one month to get it back up. This is not our choice but we have no say in that anymore. Note that neither managed nor ourselves guarantee your data.
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Not their choice

It is their
fault nevermind choice.
The customers shouldn't be made to pay for their managerial mistakes. They should be footing the bill for their mistakes.
I'm not even a customer but I think this is totally wrong on AN's part. The top level management should be giving up the sport cars and other things they have been getting from the money they made through AN to foot these bills. If they had a $70,000 bill, they obviously had a lot of money going through the place, meaning they would have been paying themselves a lot.
I would still like to know where the money has gone that the customers paid...