We have been running cPanel 11 for a little over 1-2 months now. I did have my doubts about the decision to upgrade the network - would it work properly? What would the effects be on usability etc.

I think the main reason i decided to give the go ahead with the upgrade was because of the support it gave the users directly. The flash tutorials in my mind have been the best addition - support ticket have dropped dramatically since the addition of cPanel 11.

WHM is also much easier to use, it looks better and more features have been added which aid in security and usability. Some people have been saying that they do not like the new skin but i think that's ludicrous - its much more user friendly, its got nice ajax features and it's more customizable. So i don't know why people are saying its bad.

Overall i think its much nicer than v10 and we will continue to use cpanel for a very long time.