Quote:
Originally Posted by x9master
I have not heard the greatest things about The Planet in the last few months. So I am hesitant to do any business with them. I used to use them years ago and they were ok at that time, but I guess they have had major problems lately.
I thank everyone for their replies.  |
The Planet have a great network, but their support sucks. If you request simple things to be done it's ok, but should something urgent come up like a hard drive failure then it can take 2 - 4 days for them to fix the problem. I have had 2 hard drive failures on their servers (which happens anywhere), but they took forever to trouble shoot and both times we had to call up and get very mad at them to involve someone more senior.
If it's critical I would avoid TP.
On the other side of the coin there is PowerVPS as an option who I am with now. Support is always good (have been a client my self for about 6 months) but have used their services as part of another business since 2003. The price is higher then TP, but service and management at PVPS is a lot better.