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Originally Posted by AbbieRose
Thank you for the answers. I have never been that good at marketing which might be why it never occured to me to try this. I am curious though, what services might they expect to be included?
Also, when a problem arises with the hosting, does the lowest level client contact the reseller, who then submits a ticket to the host or do they contact the host directly? In which case, what are they paying the reseller for?
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The reseller contacting the host may the most common process used. Many times, though, the reseller not only acts as a go between, but as a quality assurance service. A good reseller will be able to diagnose and resolve some problems without going to the host. In other cases they may simply be good at marketing and serve little more than as a conduit with support issues.