Quote:
Originally Posted by SoaCahToa
Personally i always look at service provided by hosting companies before i buy from them. Having phone support is usually a sign that the hosting company is large, and stable. Phone support is also a nice, fast way to resolve problems. If your company is big enough, phone support is a must!
|
I think this person hit the nail on the head in regards to perception. The vast majority of customers do not use phone support, but in case of emergency or frustration, they like to have it available.