Quote:
Originally Posted by SarahKay
I see what you're saying. So do you suggest that I offer setup, but direct customer service to the forum software provider? Or would it be better to offer a tutorial on installing the forum software oneself?
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I would provide instructions to the customer on how to do it themselves. Only charge if they still want you to do it for them.
Fact is, if they can do it free, they'll probably try. However, the overall importance is as a benefit to them. Customers look for "benefits" over the actual service offering.
The reason is, hosting is hosting, no matter how you slice it. It's the benefits and "extras", along with good customer service that get them.