Quote:
Originally Posted by ldcdc
For me, it would have to be uptime and performance. Give me that, and I'm likely to never contact support. 
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Same. Personally, I've never had much problem with the hosts I've had, so I'd never really dealt with customer service at all. I pay them...they host my stuff...end of story. After watching a couple friends go through disastrous messes with hosts, though, I can definitely see why support is a huge priority for some.