The message should (indeed) be: Be prepared.

Depending on the importance of your website, have backups (daily at least), fall back locations and don't expect every one else takes care of your business (even though you paid for it). 9999 times out of 10000 you don't need it, but in case you do....

When you are customer yourself, it is hard to detect the signs of a company go down (suppliers have a better view). So don't depend on that.