Times of transition are always interesting. Before I started doing this myself, the event that triggered my leaving a webhost was usually the buy-out of the company. The services may have been okay, but the support almost always took a beating.

To look at the forums, thus far, the new staff isn't doing too hideously...but there's a bit too much happy-talk going on. Their archival of all the forum posts kind of smacks of a whitewash job: no, look, we're all just fine! Everything's peachy! Pay no attention to the posts in the "archives" section!