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PayPal will not freeze an account over one dispute. Believe me when I say we've gotten disputes from every type of person you can think of:
- People we forgot to deliver to.
- People we thought we delivered to and didn't.
- People who we delivered to and they wanted it free so filed a dispute
More recently, out of approx 200 orders we received a total of 6 consecutive disputes, and we were not frozen.
However, we generally try to work with PayPal and the customer in question to resolve the issue. The only time we refuse to work with the customer is if they are 1. Rude, or 2. Non-deserving of a refund.
With that said, I say it would depend on this person's volume, and then their dispute to happy customer ratio.
In any case, as I said, PayPal would not freeze the account for no reason, and you're probably not the only person who has filed a dispute. For PayPal to freeze the account I would assume there would be a ton or the seller has a history of this.
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Mark - Co-President/Lead Developer
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