Every once in awhile there comes a super pest customer. Where I used to work we had one and he was famous. He alternately passed himself off as either a doctor or a lawyer depending on his new creative complaint. He had a very commanding voice and could buffalo most of the reps and even some of the supervisors. I think every long time rep in the company dealt with him at least half a dozen times. He pretended to know absolutely everything including how we were supposed to be doing our jobs. He knew quite a lot and so was difficult to get rid of. I did see reps have near nervous breakdowns having to deal with him. His complaints ranged from very well thought out traps for the reps to the the ludicrous. My last run in with him was his complaint that a rep had used the word rigmarole while dealing with another of his complaints and this had offended his Italian heritage. The word isn't Italian and neither was he.

I was one of the few who was adept and getting rid of him. For a time we were able to hang up on customers who refused to identify themselves. It took him awhile to figure that one out. He did fall for one of my last resort sanity savers and he never figured that one out. I would review his entire complaint and who was working on the issue assuring him they would call back as they had promised (that was company policy). I would tell this too him in a cadence a little slower than normal business like. At the end I would change cadence and hit him with a very abrupt, "Are there any other issues I can help you with today?" He would always try to answer with, "no, but..." With me he never got the but out. He'd said no I wouldn't let him get another word in before finishing my closing and hanging up. Technically call finished as far as my company was concerned.