I think some people do not take the time to realize how pretentious and whiny they sound. They probably aren't perfect and yet they expect things to be "because they pay good money" for it. For sure there are some that are like that but many more consider it part of the game. I know when I used to game back in high school (way back in the early 90s) it was always a risk of getting kicked offline and missing part of the game. It made it more fun though.