Hosting today tends to come with way more things than a new user is likely to need. The most often mistake newbies do is to take things at face value.

Things like the ones you mentioned are the outer skin of a hosting company, and any host can boast 24/7 support, minimum prices and huge space allocations. Those things are often enough almost non important because an offer is a promise, and a promise may or may not be kept.

The company must promise what you need, but it is customer reviews must confirm that they keep their promises.