You might want to re-search on that now. Previously it was solid praise for them, but lately there has been more and more issues popping up.

Oh and don't forget the FBI has a special thing w/ SM.
Afterall that's the only DC you see that is constantly using the FBI as an excuse to why they had to cut off the server w/o ever notifing the customer of a problem or any investigation (at least from what I've read).

Plus what about the problems with them taking over 1hr on a normal basis for a simple reboot.

YEP that's the place I want to put all my clients at