As said before - I was never delivered the server I ordered. I received NO communication from anyone - sales or tech support - about any drives not being in stock, delays, "free upgrades", etc. Even what they're now saying is a lie - there was no 250G drive.
I also don't understand what software licensing they're talking about. The server had CentOS 5 with Webmin or some-such on it, neither of which require any licenses.

Yes, I did agree to having $60 stolen from me for "restocking" fees. It was either that or lose the whole $260 I paid for this extremely substandard service.

As stated before, this is my opinion and what I experienced with this provider. Just giving my testimonial.