I just moved my Uncles servers to the company I work for. Earthnet. It is a lot different from the larger corporate centers in Denver, and is the only Tier 1 Data center in Boulder, CO. Besides the location, I OBVIOUSLY know the staff and have confidence in the company. I think he works better with a "small and friendly" company culture. The services, nerwork, uptime...it's all great. But the best part is that Earthnet specializes in small and rapidly growing companies. I think Uncle Bob was not getting good customer service because he was a small dollar client. "We have Bob on line 1 and Hewett-Packard on line 2" Who do you think got helped first?