Originally Posted by handsonhosting

People new to the web is what we actually specalize in. There's a lot of NEW people trying to get websites online and working, and just like we all had to learn (or obtain help), it's up to us to pass that to our clients too when we can.

They do get frustrated, but when you provide all the help they're usually VERY grateful for the assistance.

As far as demands from clients "do this or else" - we usually invite those people to inquire hosting elsewhere, and in 6 months when they're still frustrated, we'll welcome them back. I can't tell you how many people have left our service over the years thinking they can find better elsewhere, and then end back with us a few months or even a few years later.