I've found that flowcharts work well, as do checklists. Flash videos (like demodemo) are one tool...but they don't let the person get an overall view of what's going on and how a particular step fits into the process.

That overall view gives them more confidence in the process as a whole. And when they want to check out the expanded text with reasons why this is done like thus-and-such, they can...meanwhile, the flowcharts and cheatsheets let them get the job done.