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Creating documentation is an investment - same as buying quality hardware, or a billing system that works for your business. Do it intelligently, and maintenance / updates are minimal...and yet the documentation is still usable, even years after it's been created.
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Good post and very well put. I really need to focus on my knowledge base a lot more and now come to realize that it is an investment because In the end it will save me time from dealing with clients common questions etc.. And once I get my knowledge base completed If clients ask the questions with are in my knowledge base I will just redirect them to that link. Then they might realize to look there first then to email me.