Thank you for bringing this up to our attention. Indeed, not having access to helpdesk is not very convenient to members when they want to get in touch. Unfortunately, the IntelloDesk
helpdesk software we've been using until now, developed by one of our previous staff members, have not been supported in years, so when the license of it expired last time, I didn't even make any attempts to revive it. Instead, I started the search for an alternative solution that would match our modern day objectives.
I've test-drove Zendesk and Assistly. However, I haven't followed up with either because there is so much choice. And if I want to connect all of our existing and future staff members to it, then the cost of running one suddenly skyrockets. I am exploring the sponsorship route to see if any helpdesk software maker would find it interesting to have their application power our community.
I hope to find something modern and suitable for us (not overly complicated by any means) in the nearest future!
I'll keep you guys in the loop.