View Full Version : Customer Service and Support Issues

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  1. You have to laugh at some clients.
  2. HubRocket, a brand new live chat software
  3. Freshchat - new free live chat software
  4. WHMCS support are the pits
  5. Alternative to live support
  6. chating software
  7. 3rd Party Support Services
  8. What level of Technical support should we provide over LIVE CHAT?
  9. Detected processes that are running outdated binary executables
  10. Preferred Ticket Support System
  11. WHMCS discontinue Mobile Edition
  12. Best Live Chat
  13. Do you reward existing customers?
  14. Lightweight livechat software
  15. What are some things that absolutely need to be in your KB?
  16. Gmail’s spam filters
  17. Chat service online
  18. Breezi Support stinks
  19. Do you outsource support?
  20. IP Management Software
  21. How do you train your support techs?
  22. How to Provide End User Support
  23. Is anyone here using GTMetrix?
  24. Zopim Live Chat?
  25. using non local support
  26. Using a Forum as a support
  27. The mile long ticket run
  28. WordPress Brute Force Attack
  29. Most requested ?
  30. Provider has server problem and restores site from August 2012 w/o informing client
  31. Providers beware Email brute forece attack
  32. Customer request, dinky vps
  33. Best Live Chat Software
  34. Softaculous Version 4.1.8
  35. How do you feel about outsourcing?
  36. Gtalk integrated Chat
  37. Levels Of Support - What Do They Do?
  38. How much have you earned on hosting
  39. WordPress Security Recommendations?
  40. Most random live chats
  41. Known fraud man
  42. How much have you spent on hosting
  43. bad support? blame yourself
  44. How much resources are your clients using?
  45. The Nerve of some people
  46. Support Software
  47. FAQ as a Sales Tool
  48. Anyone Else Wish WHMCS Live Chat Was Cross Platform?
  49. Things you need to know prior to starting a web hosting company. Pro's and Con's
  50. Multiple staff answering the same ticket?
  51. How Not To Ignore your Existing Customers
  52. Making your customers happy is the key to success. Here's a few tips.
  53. What DNS checking service do you use?
  54. How do you handle your sensitive data?
  55. How to manage conflict... part 2
  56. Frequently Asked Questions
  57. Rss
  58. 1-800 number
  59. Billing Question
  60. Support System
  61. Has anyone experienced result5.google issue?
  62. No more tickets.
  63. Error: Host IP ADDRESS is not accessible
  64. Live chat
  65. Differences Between Online and 3D Clients
  66. How About livezilla ?
  67. LiveChat discussions
  68. New Helpdesk Software Vision Helpdesk
  69. Support Forum
  70. Moving unlimited clients to limited packages
  71. Gifts?
  72. How do you monitor email usage?
  73. VPS provisioning.
  74. Ongoing reviews
  75. underlying principles
  76. About Lifetime Values
  77. Are SQL injection exploit attempts on the rise
  78. Voicemail?
  79. Do you really need a knowledgebase?
  80. Knowledgebase Import for Client Exec
  81. WHMCS Ticket System or Kayako?
  82. Issues with Outsourcing
  83. Where do you get your customer service from?
  84. Hours worked
  85. Question about Livezilla
  86. Support options
  87. I keep asking myself
  88. Live Support - Scripts
  89. Outsourcing Customer Service?
  90. How Do You Manage Conflict?
  91. Live Chat or Ticket
  92. Toll-free via paypal?
  93. LiveZilla Down?
  94. Without Notice!
  95. Customers referring others to your hosting company
  96. Dealing with customers who don't know English well
  97. Bad Decision
  98. Sales guy - do you help him after he/she helps you?
  99. When a customer tries to exploit the host
  100. Smartphones Yes Or No?
  101. The importance of good and fast customer service
  102. A bad client
  103. how do you ensure your staff is working but not sleeping?
  104. Blog Scam
  105. Customer Engineers versus Techniicians
  106. Surveys
  107. What if the FBI seizes your servers?
  108. FrontPage on its way out?
  109. Conflicker worm?
  110. Toll Free Number
  111. How Long...
  112. Anyone use skype?
  113. Dedicated or semi-dedicated servers
  114. Do you publish any kind of newsletter?
  115. Ticket Method System
  116. How many of you have staff?
  117. Crm
  118. Creating FAQ or knowledge base
  119. Announcements for clients
  120. Cpanel auto updates/rollouts
  121. 3rd party app's
  122. Hypocritical Responses
  123. video tutorials on cpanel
  124. Tech support
  125. Referral Bonuses
  126. Fine line between good and poor...
  127. Dealing with Customers, at what point is it just not worth it?
  128. Non paying clients
  129. High Risk Clients
  130. forums
  131. Customer Misunderstandings
  132. Do you have a phone?
  133. affordable Live chat software?
  134. Odd Customers
  135. Customer Service Software
  136. Keeping a Customers Information
  137. All-in-one Phone Number (Grand Central)
  138. Specials for Your Best Customers.
  139. Specials
  140. How much rope for a bad client?
  141. Support Tickets
  142. HelpDesk software
  143. kayako vs PHP Live
  144. Do you offer forums?
  145. Harassment...
  146. At what point to stop investing effort in the customer?
  147. Is your customer satisfied with your service ?
  148. Live chat, do you still provide it?
  149. Things not to say to your customer
  150. Email piping ticket support
  151. How do you monitor servers?
  152. What do you suggest?
  153. Free feature rich HelpDesk
  154. Do you use Autoresponders for e-mail queries?
  155. Pesky Clients
  156. Outsourcing Support Do you agree with it?
  157. How Many Messengers?
  158. Uptime Guarantee - Good or Bad Idea?
  159. NOC Monkey
  160. clientexec.com down?
  161. Our Support desk crashed, as software license server crsahed
  162. What do you do when your server(s) goes down?
  163. Skype- Hardly ever used by customers?
  164. Email or Ticket?
  165. CMS specially designed for web hosters
  166. How do you guys pay out the money?
  167. What do you do when it comes to customer service?
  168. inverseflow anyone?
  169. Live Support
  170. Technical Suport Coverage
  171. Which Support systems For Hosting business?
  172. Ways to monitor clients?
  173. Moving servers.. read this.. horrible support
  174. Root Support is Awsome!!!!
  175. Favorite Control Panel
  176. Whats the best kind of support
  177. Physical address importance
  178. SpeedDesk.com, Anyone no anything about it?
  179. These GUYS Service SUCKS!!!
  180. Question about Non Techi Outsourced Support
  181. Experience with HostVoice.com?
  182. Live Chat Software
  183. Good Knowledge Base Software?
  184. ProvideSupport.com - We've used them all and this one rocks.
  185. Which contact support system would you prefer?
  186. Does it make a difference?
  187. Newsletters?
  188. Cpanel server guide
  189. Average Ticket Time?
  190. Full package? or custom?
  191. eSupport v3
  192. Hiring remote 24/7 support?
  193. Technical Support. Where is the value?
  194. Deltamatrix.info Support System????
  195. Customer's view on outsourced support
  196. Control Panels
  197. cPanel Q&A's for knowledgebase
  198. Should Hosts include Forum as their support!
  199. Can you buy knowledge base
  200. How smart do you have to be?
  201. Helpdesk Software
  202. Live support
  203. Phone Service with Broadband?
  204. Hiring and testing support personnel
  205. Outsourcing root work
  206. Outgoing mail problem
  207. Get a new domain for support?
  208. GOt a good site to give TraceRoute and good grapical path too :)
  209. Can you complain about Sponsored Hosting?
  210. Got something good to help you regarding server security :)
  211. What server monitoring tool are used : Nagios Vs NetStatus Monitor
  212. What do you tell customers your uptime is?
  213. PHPLive
  214. Outsourcing Support
  215. Instant Messengers For Support
  216. HelpDesk Software, and what you look for..
  217. Difficult clients.
  218. What is important for a customer looking to setup an email server?
  219. H2Desk Helpdesk
  220. Help Center Live
  221. Windows or Linux Hosting. Which Is Right For You?
  222. Changing hosts with Almost NO Downtime Tip
  223. Changing Web Hosts? Step-By-Step Guide
  224. The importance of Customer Service for a Web Host
  225. Toll Free numbers on mobile?
  226. Do any hosts provide general computer support?
  227. 1 thing to NEVER say in live chat
  228. Downtime response
  229. Need advise on this issue
  230. Great Flash Tools
  231. [LIST] Live Chat Programs
  232. Have you done anything stupid lately?
  233. Possible security issue in Helpcenter Live!
  234. Support Methods, Which ones do you use?
  235. Great Tutorial Tool!
  236. PerlDesk or EdgePanel for my support desk?
  237. Local Phone Numbers?
  238. skype
  239. Are there any Perldesk Resellers?
  240. what is the best ticket system?
  241. What level of support do you offer customers?
  242. How are your customer relations?
  243. Windows program for providing live support
  244. offer phone support?
  245. Where for outsourcing or getting a tech
  246. Do you integrate your scripts with your site design?
  247. Flash tutorials for cpanel
  248. Outsourced support
  249. Cellular Phone
  250. What method do your customers use most?