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View Full Version : Customer Service and Support Issues

  1. bad support? blame yourself
  2. How much resources are your clients using?
  3. The Nerve of some people
  4. Support Software
  5. FAQ as a Sales Tool
  6. Anyone Else Wish WHMCS Live Chat Was Cross Platform?
  7. Things you need to know prior to starting a web hosting company. Pro's and Con's
  8. Multiple staff answering the same ticket?
  9. How Not To Ignore your Existing Customers
  10. Making your customers happy is the key to success. Here's a few tips.
  11. What DNS checking service do you use?
  12. How do you handle your sensitive data?
  13. How to manage conflict... part 2
  14. Frequently Asked Questions
  15. Rss
  16. 1-800 number
  17. Billing Question
  18. Support System
  19. Has anyone experienced result5.google issue?
  20. No more tickets.
  21. Error: Host IP ADDRESS is not accessible
  22. Live chat
  23. Differences Between Online and 3D Clients
  24. How About livezilla ?
  25. LiveChat discussions
  26. New Helpdesk Software Vision Helpdesk
  27. Support Forum
  28. Moving unlimited clients to limited packages
  29. Gifts?
  30. How do you monitor email usage?
  31. VPS provisioning.
  32. Ongoing reviews
  33. underlying principles
  34. About Lifetime Values
  35. Are SQL injection exploit attempts on the rise
  36. Voicemail?
  37. Do you really need a knowledgebase?
  38. Knowledgebase Import for Client Exec
  39. WHMCS Ticket System or Kayako?
  40. Issues with Outsourcing
  41. Where do you get your customer service from?
  42. Hours worked
  43. Question about Livezilla
  44. Support options
  45. I keep asking myself
  46. Live Support - Scripts
  47. Outsourcing Customer Service?
  48. How Do You Manage Conflict?
  49. Live Chat or Ticket
  50. Toll-free via paypal?
  51. LiveZilla Down?
  52. Without Notice!
  53. Customers referring others to your hosting company
  54. Dealing with customers who don't know English well
  55. Bad Decision
  56. Sales guy - do you help him after he/she helps you?
  57. When a customer tries to exploit the host
  58. Smartphones Yes Or No?
  59. The importance of good and fast customer service
  60. A bad client
  61. how do you ensure your staff is working but not sleeping?
  62. Blog Scam
  63. Customer Engineers versus Techniicians
  64. Surveys
  65. What if the FBI seizes your servers?
  66. FrontPage on its way out?
  67. Conflicker worm?
  68. Toll Free Number
  69. How Long...
  70. Anyone use skype?
  71. Dedicated or semi-dedicated servers
  72. Do you publish any kind of newsletter?
  73. Ticket Method System
  74. How many of you have staff?
  75. Crm
  76. Creating FAQ or knowledge base
  77. Announcements for clients
  78. Cpanel auto updates/rollouts
  79. 3rd party app's
  80. Hypocritical Responses
  81. video tutorials on cpanel
  82. Tech support
  83. Referral Bonuses
  84. Fine line between good and poor...
  85. Dealing with Customers, at what point is it just not worth it?
  86. Non paying clients
  87. High Risk Clients
  88. forums
  89. Customer Misunderstandings
  90. Do you have a phone?
  91. affordable Live chat software?
  92. Odd Customers
  93. Customer Service Software
  94. Keeping a Customers Information
  95. All-in-one Phone Number (Grand Central)
  96. Specials for Your Best Customers.
  97. Specials
  98. How much rope for a bad client?
  99. Support Tickets
  100. HelpDesk software
  101. kayako vs PHP Live
  102. Do you offer forums?
  103. Harassment...
  104. At what point to stop investing effort in the customer?
  105. Is your customer satisfied with your service ?
  106. Live chat, do you still provide it?
  107. Things not to say to your customer
  108. Email piping ticket support
  109. How do you monitor servers?
  110. What do you suggest?
  111. Free feature rich HelpDesk
  112. Do you use Autoresponders for e-mail queries?
  113. Pesky Clients
  114. Outsourcing Support Do you agree with it?
  115. How Many Messengers?
  116. Uptime Guarantee - Good or Bad Idea?
  117. NOC Monkey
  118. clientexec.com down?
  119. Our Support desk crashed, as software license server crsahed
  120. What do you do when your server(s) goes down?
  121. Skype- Hardly ever used by customers?
  122. Email or Ticket?
  123. CMS specially designed for web hosters
  124. How do you guys pay out the money?
  125. What do you do when it comes to customer service?
  126. inverseflow anyone?
  127. Live Support
  128. Technical Suport Coverage
  129. Which Support systems For Hosting business?
  130. Ways to monitor clients?
  131. Moving servers.. read this.. horrible support
  132. Root Support is Awsome!!!!
  133. Favorite Control Panel
  134. Whats the best kind of support
  135. Physical address importance
  136. SpeedDesk.com, Anyone no anything about it?
  137. These GUYS Service SUCKS!!!
  138. Question about Non Techi Outsourced Support
  139. Experience with HostVoice.com?
  140. Live Chat Software
  141. Good Knowledge Base Software?
  142. ProvideSupport.com - We've used them all and this one rocks.
  143. Which contact support system would you prefer?
  144. Does it make a difference?
  145. Newsletters?
  146. Cpanel server guide
  147. Average Ticket Time?
  148. Full package? or custom?
  149. eSupport v3
  150. Hiring remote 24/7 support?
  151. Technical Support. Where is the value?
  152. Deltamatrix.info Support System????
  153. Customer's view on outsourced support
  154. Control Panels
  155. cPanel Q&A's for knowledgebase
  156. Should Hosts include Forum as their support!
  157. Can you buy knowledge base
  158. How smart do you have to be?
  159. Helpdesk Software
  160. Live support
  161. Phone Service with Broadband?
  162. Hiring and testing support personnel
  163. Outsourcing root work
  164. Outgoing mail problem
  165. Get a new domain for support?
  166. GOt a good site to give TraceRoute and good grapical path too :)
  167. Can you complain about Sponsored Hosting?
  168. Got something good to help you regarding server security :)
  169. What server monitoring tool are used : Nagios Vs NetStatus Monitor
  170. What do you tell customers your uptime is?
  171. PHPLive
  172. Outsourcing Support
  173. Instant Messengers For Support
  174. HelpDesk Software, and what you look for..
  175. Difficult clients.
  176. What is important for a customer looking to setup an email server?
  177. H2Desk Helpdesk
  178. Help Center Live
  179. Windows or Linux Hosting. Which Is Right For You?
  180. Changing hosts with Almost NO Downtime Tip
  181. Changing Web Hosts? Step-By-Step Guide
  182. The importance of Customer Service for a Web Host
  183. Toll Free numbers on mobile?
  184. Do any hosts provide general computer support?
  185. 1 thing to NEVER say in live chat
  186. Downtime response
  187. Need advise on this issue
  188. Great Flash Tools
  189. [LIST] Live Chat Programs
  190. Have you done anything stupid lately?
  191. Possible security issue in Helpcenter Live!
  192. Support Methods, Which ones do you use?
  193. Great Tutorial Tool!
  194. PerlDesk or EdgePanel for my support desk?
  195. Local Phone Numbers?
  196. skype
  197. Are there any Perldesk Resellers?
  198. what is the best ticket system?
  199. What level of support do you offer customers?
  200. How are your customer relations?
  201. Windows program for providing live support
  202. offer phone support?
  203. Where for outsourcing or getting a tech
  204. Do you integrate your scripts with your site design?
  205. Flash tutorials for cpanel
  206. Outsourced support
  207. Cellular Phone
  208. What method do your customers use most?
  209. Live Support
  210. Cpanel ?!?!
  211. Are your customers shy with live support?
  212. Anyone here with Stardevelop Live Help?
  213. The best live chat program
  214. What are you doing for support at Christmas?
  215. Another Option Besides EdgePanel?
  216. PDA for Support
  217. Different Depts
  218. How much would you pay?
  219. Other control panels
  220. 800-number provider
  221. What level of support?
  222. The 5 most common questions from your customers
  223. When should you hire extra support?
  224. What helpdesk do you use and do you like it?
  225. Allow users to send SMS for emergency
  226. Live 24/7 Customized Tech Support
  227. Toll Free Numbers ?!? (800)
  228. Who out-sources their support?
  229. Helpdesk Software List
  230. Which HelpDesk do you prefer
  231. What support methods do you offer and what do your customers prefer most?
  232. Customers!!!
  233. 24/7
  234. FAQ Scripts
  235. Telephone Support