View Full Version : Customer Service and Support Issues

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  1. Whmcs
  2. Client Portal
  3. Any affordable outsourced support
  4. Issues with outsourced services
  5. Do you consider live chat an asset?
  6. You have to laugh at some clients.
  7. HubRocket, a brand new live chat software
  8. Freshchat - new free live chat software
  9. WHMCS support are the pits
  10. Alternative to live support
  11. chating software
  12. 3rd Party Support Services
  13. What level of Technical support should we provide over LIVE CHAT?
  14. Detected processes that are running outdated binary executables
  15. Preferred Ticket Support System
  16. WHMCS discontinue Mobile Edition
  17. Best Live Chat
  18. Do you reward existing customers?
  19. Lightweight livechat software
  20. What are some things that absolutely need to be in your KB?
  21. Gmail’s spam filters
  22. Chat service online
  23. Breezi Support stinks
  24. Do you outsource support?
  25. IP Management Software
  26. How do you train your support techs?
  27. How to Provide End User Support
  28. Is anyone here using GTMetrix?
  29. Zopim Live Chat?
  30. using non local support
  31. Using a Forum as a support
  32. The mile long ticket run
  33. WordPress Brute Force Attack
  34. Most requested ?
  35. Provider has server problem and restores site from August 2012 w/o informing client
  36. Providers beware Email brute forece attack
  37. Customer request, dinky vps
  38. Best Live Chat Software
  39. Softaculous Version 4.1.8
  40. How do you feel about outsourcing?
  41. Gtalk integrated Chat
  42. Levels Of Support - What Do They Do?
  43. How much have you earned on hosting
  44. WordPress Security Recommendations?
  45. Most random live chats
  46. Known fraud man
  47. How much have you spent on hosting
  48. bad support? blame yourself
  49. How much resources are your clients using?
  50. The Nerve of some people
  51. Support Software
  52. FAQ as a Sales Tool
  53. Anyone Else Wish WHMCS Live Chat Was Cross Platform?
  54. Things you need to know prior to starting a web hosting company. Pro's and Con's
  55. Multiple staff answering the same ticket?
  56. How Not To Ignore your Existing Customers
  57. Making your customers happy is the key to success. Here's a few tips.
  58. What DNS checking service do you use?
  59. How do you handle your sensitive data?
  60. How to manage conflict... part 2
  61. Frequently Asked Questions
  62. Rss
  63. 1-800 number
  64. Billing Question
  65. Support System
  66. Has anyone experienced result5.google issue?
  67. No more tickets.
  68. Error: Host IP ADDRESS is not accessible
  69. Live chat
  70. Differences Between Online and 3D Clients
  71. How About livezilla ?
  72. LiveChat discussions
  73. New Helpdesk Software Vision Helpdesk
  74. Support Forum
  75. Moving unlimited clients to limited packages
  76. Gifts?
  77. How do you monitor email usage?
  78. VPS provisioning.
  79. Ongoing reviews
  80. underlying principles
  81. About Lifetime Values
  82. Are SQL injection exploit attempts on the rise
  83. Voicemail?
  84. Do you really need a knowledgebase?
  85. Knowledgebase Import for Client Exec
  86. WHMCS Ticket System or Kayako?
  87. Issues with Outsourcing
  88. Where do you get your customer service from?
  89. Hours worked
  90. Question about Livezilla
  91. Support options
  92. I keep asking myself
  93. Live Support - Scripts
  94. Outsourcing Customer Service?
  95. How Do You Manage Conflict?
  96. Live Chat or Ticket
  97. Toll-free via paypal?
  98. LiveZilla Down?
  99. Without Notice!
  100. Customers referring others to your hosting company
  101. Dealing with customers who don't know English well
  102. Bad Decision
  103. Sales guy - do you help him after he/she helps you?
  104. When a customer tries to exploit the host
  105. Smartphones Yes Or No?
  106. The importance of good and fast customer service
  107. A bad client
  108. how do you ensure your staff is working but not sleeping?
  109. Blog Scam
  110. Customer Engineers versus Techniicians
  111. Surveys
  112. What if the FBI seizes your servers?
  113. FrontPage on its way out?
  114. Conflicker worm?
  115. Toll Free Number
  116. How Long...
  117. Anyone use skype?
  118. Dedicated or semi-dedicated servers
  119. Do you publish any kind of newsletter?
  120. Ticket Method System
  121. How many of you have staff?
  122. Crm
  123. Creating FAQ or knowledge base
  124. Announcements for clients
  125. Cpanel auto updates/rollouts
  126. 3rd party app's
  127. Hypocritical Responses
  128. video tutorials on cpanel
  129. Tech support
  130. Referral Bonuses
  131. Fine line between good and poor...
  132. Dealing with Customers, at what point is it just not worth it?
  133. Non paying clients
  134. High Risk Clients
  135. forums
  136. Customer Misunderstandings
  137. Do you have a phone?
  138. affordable Live chat software?
  139. Odd Customers
  140. Customer Service Software
  141. Keeping a Customers Information
  142. All-in-one Phone Number (Grand Central)
  143. Specials for Your Best Customers.
  144. Specials
  145. How much rope for a bad client?
  146. Support Tickets
  147. HelpDesk software
  148. kayako vs PHP Live
  149. Do you offer forums?
  150. Harassment...
  151. At what point to stop investing effort in the customer?
  152. Is your customer satisfied with your service ?
  153. Live chat, do you still provide it?
  154. Things not to say to your customer
  155. Email piping ticket support
  156. How do you monitor servers?
  157. What do you suggest?
  158. Free feature rich HelpDesk
  159. Do you use Autoresponders for e-mail queries?
  160. Pesky Clients
  161. Outsourcing Support Do you agree with it?
  162. How Many Messengers?
  163. Uptime Guarantee - Good or Bad Idea?
  164. NOC Monkey
  165. clientexec.com down?
  166. Our Support desk crashed, as software license server crsahed
  167. What do you do when your server(s) goes down?
  168. Skype- Hardly ever used by customers?
  169. Email or Ticket?
  170. CMS specially designed for web hosters
  171. How do you guys pay out the money?
  172. What do you do when it comes to customer service?
  173. inverseflow anyone?
  174. Live Support
  175. Technical Suport Coverage
  176. Which Support systems For Hosting business?
  177. Ways to monitor clients?
  178. Moving servers.. read this.. horrible support
  179. Root Support is Awsome!!!!
  180. Favorite Control Panel
  181. Whats the best kind of support
  182. Physical address importance
  183. SpeedDesk.com, Anyone no anything about it?
  184. These GUYS Service SUCKS!!!
  185. Question about Non Techi Outsourced Support
  186. Experience with HostVoice.com?
  187. Live Chat Software
  188. Good Knowledge Base Software?
  189. ProvideSupport.com - We've used them all and this one rocks.
  190. Which contact support system would you prefer?
  191. Does it make a difference?
  192. Newsletters?
  193. Cpanel server guide
  194. Average Ticket Time?
  195. Full package? or custom?
  196. eSupport v3
  197. Hiring remote 24/7 support?
  198. Technical Support. Where is the value?
  199. Deltamatrix.info Support System????
  200. Customer's view on outsourced support
  201. Control Panels
  202. cPanel Q&A's for knowledgebase
  203. Should Hosts include Forum as their support!
  204. Can you buy knowledge base
  205. How smart do you have to be?
  206. Helpdesk Software
  207. Live support
  208. Phone Service with Broadband?
  209. Hiring and testing support personnel
  210. Outsourcing root work
  211. Outgoing mail problem
  212. Get a new domain for support?
  213. GOt a good site to give TraceRoute and good grapical path too :)
  214. Can you complain about Sponsored Hosting?
  215. Got something good to help you regarding server security :)
  216. What server monitoring tool are used : Nagios Vs NetStatus Monitor
  217. What do you tell customers your uptime is?
  218. PHPLive
  219. Outsourcing Support
  220. Instant Messengers For Support
  221. HelpDesk Software, and what you look for..
  222. Difficult clients.
  223. What is important for a customer looking to setup an email server?
  224. H2Desk Helpdesk
  225. Help Center Live
  226. Windows or Linux Hosting. Which Is Right For You?
  227. Changing hosts with Almost NO Downtime Tip
  228. Changing Web Hosts? Step-By-Step Guide
  229. The importance of Customer Service for a Web Host
  230. Toll Free numbers on mobile?
  231. Do any hosts provide general computer support?
  232. 1 thing to NEVER say in live chat
  233. Downtime response
  234. Need advise on this issue
  235. Great Flash Tools
  236. [LIST] Live Chat Programs
  237. Have you done anything stupid lately?
  238. Possible security issue in Helpcenter Live!
  239. Support Methods, Which ones do you use?
  240. Great Tutorial Tool!
  241. PerlDesk or EdgePanel for my support desk?
  242. Local Phone Numbers?
  243. skype
  244. Are there any Perldesk Resellers?
  245. what is the best ticket system?
  246. What level of support do you offer customers?
  247. How are your customer relations?
  248. Windows program for providing live support
  249. offer phone support?
  250. Where for outsourcing or getting a tech