Quote:
|
Originally Posted by etechsupport
Yes it is better to refund them once you assume it is a fraud order.
|
I found out that even if the transaction is settled, and you refund them the next day, you can get a chargeback.
We did with a fraud order we caught the next day of setting it up, we had to pay the chargeback fees (around $30) and the % of transaction costs.
If you're going to cancel/refund a fraud order, it's better to VOID the transaction first, before it settles, that way, no chargeback can come to you.