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Hosting Discussion > Operating a Web Hosting Business > Billing and Accounting > Invoice / Billing / Client Management / HelpDesk - The best of the best!
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View Poll Results: What Client management / billing / invoice / helpdesk software do you use?
phpManager 1 2.13%
PerlBill 4 8.51%
ClientExec 3 6.38%
ModernBill 11 23.40%
WHM AutoPilot 7 14.89%
lPanel 3 6.38%
A Plus Bill 0 0%
Custom Script 5 10.64%
Other 8 17.02%
Do it manually 5 10.64%
Voters: 47. You may not vote on this poll

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Old
  Post #16 (permalink)   11-29-2003, 05:56 PM
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Quote:
Originally posted by hostthebest
I use perlbill
How do you find their support?
 
 
 


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  Post #17 (permalink)   02-29-2004, 03:02 PM
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I use a custom built script that i wrote myself

not used for a hosting site but server administration!

thanks
- James
 
 
 


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  Post #18 (permalink)   03-06-2004, 10:26 AM
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I recommend ClientExec, we use it on our website and we like it so far!
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  Post #19 (permalink)   03-19-2004, 06:28 PM
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Yes custom scripts
I agree if you go to a hosting company that has their own scripts (or ones that arenít used all the time like MB and WHMAP)
They will defiantly look better because you know they are real business and are worth your money to pay for them.
Like people go fins some different scripts other then MB Perl Bill and WHMAP
There must be 100's of billing scripts and you guys use 3 why not go explore for as far as you guys know there could be a script for FREE :O that might be better looking and better built then MB or WHMAP.
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  Post #20 (permalink)   04-14-2004, 06:36 PM
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I have tried 15 or more billing programs, and have found webhostingbilling.com 's program to be by far the best.

Now that it is not 800 bucks, I would reccommend it to anyone with a growing company. I can handle a ton of accounts... over 2000 and still growing.
It automates with cpanel/WHM , and works with a bunch of gateways, and paypal.

If your really looking for a good billing program, then you should give this one the real look over, becasue I think it is better then the others mentioned. Modernbill is the only one I know of that is even in the same league.

Tim L
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  Post #21 (permalink)   06-11-2004, 05:39 PM
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WHMAP for its price, features, and appearance.

I have WhoisCart as well and it's amazing for it's price, but I prefer to only use it for domain sales.

I'd like to look into Modernbill a little further, but it's pretty pricey and bloated from the looks of it. Seems cool though.
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  Post #22 (permalink)   06-13-2004, 02:32 PM
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We're currently using WHMAutoPilot. We find it very easy to use and stable, maybe it takes you a bit to install but when it's already running it works perfectly. It has useful features, a small and simple client area where you can get your customers tickets and makes it all easy and integrated. Great software.
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  Post #23 (permalink)   06-29-2004, 08:40 PM
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I use Modernbill for billing/invoicing, perldesk for support tickets, and Help Center Live for live support. I have the ticket system disabled in MB and HCL, because Perldesk has worked so well for us.
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  Post #24 (permalink)   07-02-2004, 03:51 AM
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I personally use a custom / other script for my billing and ordering. Maybe you have herd of it - NeoManager / WHManager. It's a freely available script - but we have had it modified to suit our company the best it can.

To test out this script you can see it in action at www.avidnewmedia.com . It's pretty slick for the price (free).

One thing which we have found extensively difficult however is making the administrator interface based around templating, to try and alter the look and integrate it into our website. It appears that the HTML code is embedded into the PHP code, which makes it hard to edit.

Definitley a good pick though, either that or ModernBill!
 
 
 


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  Post #25 (permalink)   07-04-2004, 11:27 AM
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please ignore
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Last edited by HostSM : 07-04-2004 at 11:28 AM. Reason: ignore
 
 
 


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  Post #26 (permalink)   07-04-2004, 04:29 PM
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We use phpManager, Whois.Cart and ModernBill.
Personally I prefer ModernBill of course.
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  Post #27 (permalink)   07-26-2004, 01:07 PM
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Lpanel looks very good, I have tried the others mostly and they are not good. Mainly they are not reliable or lack basic organizing skills.
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  Post #28 (permalink)   07-27-2004, 01:56 PM
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We use WHMAP. It fits us exactly and on the rarest occasion we have had to contact them for support, we typically get an answer within 5 minutes. We don't even shop around for other billing software anymore.
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  Post #29 (permalink)   08-17-2004, 02:50 AM
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Anyone knows which program support skipjack payment out of the box? I know only dreamcast so far. but their price is so expensive and they charge per provisioning module for each server that needs automation. modernbill can add skipjack but you have to develop the api first manually.
 
 
 


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  Post #30 (permalink)   09-03-2004, 02:53 PM
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I agree with Paul.

I own Whois.Cart, ClientExec, and ModernBill.

Whois.Cart has potential, it's will soon be a very competitive piece of software... but it's not there yet. At the time (4 months ago) it lack automated billing functions specifically when a credit cards were declined. No noticafications went out to the customers.

ClientExec has great invoicing features which are very useful to web designer or hosting companies offering misc. products and services. You are able to create single invoices for projects to request payments from customers. However, ClientExec left our automatically processing through CRON Job. Because of this, everyday or monthly, you have to manually hit the generate invoices button in the admin and manually followup on any declines.

I wanted a solution that would rebill up to three time sending notifications if authorization failed. The last noticification would serve as a final attempt before the billing system would automatically suspend the account. Whois.Cart and ClientExec lacked this feature. I found it in ModernBill.

ModernBill practically automates everything from registering domains to creating and suspending hosting accounts to following up wth declines. This convenience isn't cheap. But in the long run will save you time and money.

With that said, I went with ModernBill and still loving it.
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