Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #1 (permalink)   06-05-2011, 01:11 PM
HD Newbie
 
Join Date: Nov 2010
Posts: 33

Status: VPS Unlimited is offline
What does everyone use for fraud protection? What does everyone set for their fraud scores?

Thanks for any input.
__________________
VPS Unlimited - Xen VPS
Follow us on Twitter
www.vpsunlimited.com
 
 


Old
  Post #2 (permalink)   06-05-2011, 01:31 PM
HD Newbie
 
Join Date: May 2011
Posts: 22

Status: Midpulse is offline
We use Maxmind and have the score set to 7. I don't think we've had any problems with fraud orders since we've set it to that score(at least over 1 year ago).
 
 
 


Old
  Post #3 (permalink)   06-05-2011, 03:12 PM
HD Guru
 
HostLeet's Avatar
 
Join Date: May 2009
Location: Florida, USA
Posts: 874

Status: HostLeet is offline
We also use MaxMind, but we have our settings pretty strict, though. We currently switched to the new score (0-100) and made it so that it blocks anything above 3+. As most (if not all) of our legitimate orders have a score of 1 or less. We also block high risk countries and proxy servers, and use phone verification.

Like I said, these a pretty strict settings but they work well for us. We also try to verify every order the gets marked as fraud by contacting the client, just in case the order is actually legitimate (which 90% of the time it is not). Fraud protection can be a bit tricky, so you have to find what works well for you and your company.
__________________
HOSTLEET.COM, LLC - Elite Website Hosting Since 2008!
Fast Reliable Affordable Secure Friendly & Courteous
RISK-FREE Money Back Guarantee PCI-Compliant Checkout
 
 
 


Old
  Post #4 (permalink)   06-05-2011, 03:18 PM
HD Newbie
 
Join Date: May 2011
Posts: 22

Status: Midpulse is offline
Quote:
Originally Posted by HostLeet View Post
We also use MaxMind, but we have our settings pretty strict, though. We currently switched to the new score (0-100) and made it so that it blocks anything above 3+. As most (if not all) of our legitimate orders have a score of 1 or less. We also block high risk countries and proxy servers, and use phone verification.

Like I said, these a pretty strict settings but they work well for us. We also try to verify every order the gets marked as fraud by contacting the client, just in case the order is actually legitimate (which 90% of the time it is not). Fraud protection can be a bit tricky, so you have to find what works well for you and your company.
Contacting customers with fraud orders isn't such a bad idea. I think we might start doing that as well. Usually, we find it's their country that automatically labels them as Fraud.
 
 
 


Old
  Post #5 (permalink)   06-05-2011, 03:33 PM
HD Guru
 
HostLeet's Avatar
 
Join Date: May 2009
Location: Florida, USA
Posts: 874

Status: HostLeet is offline
Quote:
Originally Posted by Midpulse View Post
Contacting customers with fraud orders isn't such a bad idea. I think we might start doing that as well. Usually, we find it's their country that automatically labels them as Fraud.
Yes, I recommend you always contact any clients that come up as fraud when ordering. Sometimes they end up being legitimate and would have ended up being lost income, if you had not contacted them.
__________________
HOSTLEET.COM, LLC - Elite Website Hosting Since 2008!
Fast Reliable Affordable Secure Friendly & Courteous
RISK-FREE Money Back Guarantee PCI-Compliant Checkout
 
 
 


Old
  Post #6 (permalink)   06-05-2011, 07:03 PM
HD Master
 
othellotech's Avatar
 
Join Date: Jul 2003
Location: London, UK
Posts: 429
Send a message via Skype™ to othellotech

Status: othellotech is offline
Maxmind, with telehone-verification on everything above 1.9 and global no-thanks on 4.2+
__________________
Rob Golding Astutium Ltd (AS29527) ICANN Accredited Registrar, Nominet Member, eNom ETP
UK VPS & Private Cloud Servers | UK Linux + Windows Shared Hosting | London Colo |
Domain Registration + Domain Resellers (WHMCS compatible)
 
 
 


Old
  Post #7 (permalink)   06-05-2011, 09:20 PM
HD Newbie
 
Join Date: Nov 2010
Posts: 33

Status: VPS Unlimited is offline
Thanks for the input guys. Currently, we are at 2. Othellotech, how do you set up the telephone-verification just on orders above 1.9?
__________________
VPS Unlimited - Xen VPS
Follow us on Twitter
www.vpsunlimited.com
 
 
 


Old
  Post #8 (permalink)   06-05-2011, 09:31 PM
HD Guru
 
HostLeet's Avatar
 
Join Date: May 2009
Location: Florida, USA
Posts: 874

Status: HostLeet is offline
Quote:
Originally Posted by VPS Unlimited View Post
how do you set up the telephone-verification just on orders above 1.9?
Via WHMCS.
__________________
HOSTLEET.COM, LLC - Elite Website Hosting Since 2008!
Fast Reliable Affordable Secure Friendly & Courteous
RISK-FREE Money Back Guarantee PCI-Compliant Checkout
 
 
 


Old
  Post #9 (permalink)   06-06-2011, 02:18 AM
HD Newbie
 
Join Date: May 2011
Posts: 10

Status: Jon-RackSRV is offline
For the majority of our services we require telephone verification at 2.5 and above (i.e. anyone using a free email serice) and anything above 5 is block requiring scanned documents and possibly payment via BACS,

Due to the amount of fraud we see with our VPS services due to instant setup, we had WHMCS develop a custom maxmind module so all VPS orders require telephone verification which has helped a lot!
__________________
RackSRV Communications Limited
UK specialists in Dedicated Servers & Server Colocation
Company: 06856870 VAT: GB 934 7073 15 Tel: 0330 111 4444
 
 
 


Old
  Post #10 (permalink)   06-06-2011, 02:00 PM
HD Newbie
 
Join Date: Nov 2010
Posts: 33

Status: VPS Unlimited is offline
Thanks. I didn't see the option for the minimum phone score before. I set up a similar system to what all of you have described.
__________________
VPS Unlimited - Xen VPS
Follow us on Twitter
www.vpsunlimited.com
 
 
 


Old
  Post #11 (permalink)   06-08-2011, 01:39 AM
HD Amateur
 
Join Date: May 2011
Location: Australia
Posts: 57

Status: BeZazz is offline
Maxmind, with telephone verification on 2.6 and above, block order on 4.0+.

But I am currently thinking of raising the 4 a little bit as it has blocked some legit orders.
 
 
 


Old
  Post #12 (permalink)   06-09-2011, 03:50 AM
HD Newbie
 
Join Date: May 2011
Posts: 26

Status: GreenOliveTree is offline
I agree. Phone verification of cardholder is the best way. However that requires additional support to be involved into. And as result that could make web hosting services more expensive.
 
 
 


Old
  Post #13 (permalink)   06-09-2011, 04:06 AM
HD Amateur
 
Join Date: May 2011
Location: Australia
Posts: 57

Status: BeZazz is offline
It is done automatically and costs "I think" about .20 cents.

The .20 cents can save $, time and headaches in the future.
 
 
 


Old
  Post #14 (permalink)   06-16-2011, 07:57 PM
HD Newbie
 
Join Date: Nov 2010
Posts: 33

Status: VPS Unlimited is offline
OK. We were using the free Maxmind license that came with WHMCS. The calling feature was not available. Now it makes sense.
__________________
VPS Unlimited - Xen VPS
Follow us on Twitter
www.vpsunlimited.com
 
 
 


Old
  Post #15 (permalink)   06-16-2011, 09:35 PM
HD Amateur
 
Join Date: May 2011
Location: Australia
Posts: 57

Status: BeZazz is offline
Quote:
Originally Posted by VPS Unlimited View Post
OK. We were using the free Maxmind license that came with WHMCS. The calling feature was not available. Now it makes sense.
That is what I use also you just have to pay a bit of money for the calls.
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: