I've been trying to get hosting customers and I'm using paypal to process orders since my company is new. I'm wondering if that is what is keeping people from ordering because they don't like paypal. What do you all think?

I only offer PayPal as payment and see no problems with it. I strongly believe the problem lies in how you market your company. Customers may not see what they want in you, hence did not sign up at your company.

Accepting paypal is not an issue in your case.

Thanks for the input, so now I guess I have to figure out what is the case.

How can you be sure it's something that is keeping people from ordering? (PayPal is NOT the problem) What kind of marketing strategies are you employing? Have you surveyed your client base to see what they like or dislike about your service. I see no testimonials on your site.

My company offers only paypal payments and we dont have any problem with our clients.It doesnt matter which payment method you use.

That's what I'm saying, I haven't gotten even my first client yet even though the server logs show a good flow of visitors to the site. It just seems weird because you'd think that at least someone would have ordered by now. Had one almost order but then backed out before submitting the payment.

I've redeveloped the site but I have to install it yet. I started it yesterday and will work on it more this evening. Am going to revamp the billing procedure also because even though I wrote the cgi to process orders for web hosting accounts, I don't have anything automated yet for purchasing domain names and I need to do that. But I don't know that it is something that should keep clients away.

I had a person fill out the order form awhile back but didn't complete the payment process. I emailed them and told them I could go ahead with the order once the payment process was completed. I make it a point to contact potential customers to find out what might be holding them back and she said she was going to stick with her current host because they offered more space. I took an objective look at my hosting plans as though I was looking at them from a customers point of view and they don't offer much space. I tend to be very technical in my approach, maybe because I've worked with the backend for so long but it looks to me like I have to increase the amount of space I am allocating to hosting accounts. 5GB 10GB and 15GB

I dont think paypal is an issue that keeps customer away from ordering. Because paypal is what makes the payment method easy for both seller and buyers.

I started out paypal only and have since added credit card processing but still see 50% or more using paypal.

So do you think it is because my plans are too small? Or is it something else?

Paypal could be the problem if you are targeting some other countries. People in other countres do not look at Paypal the same way we do here.

Probably the prices or the way you advertise. If you advertise only on forums like these, most of the visitors will be hosting companies and resellers that will surely not buy from you and they just came to check you out. Paypal is surely not a reason.

I really don't think that using PayPal is the issue at all. If you are a start-up company, people are naturally going to be hesitant about entrusting their domains to you. Do you have testimonials onsite? Maybe you could consider offering a special promotional limited time offer to get things moving for you.

Hi

I see several points

1) your site design. this looks cheap and amateurish
2) you offer Plesk, which a majority of people use cPanel
3) you need a billing management system like Clientexec/WHMCS (their are some free ones if you look online)
4) every page you go too is totally different in design

try a few cut price plans on ebay to give you a start