Originally Posted by easyhostmedia
you will find by charging a late fee, you will have less clients getting suspended/terminated for non payment as most do not want to end up paying extra.
This may be true to some extend but I see some of the same people that push the 7 day limit before suspension almost every month and even handful that often go the full 15 days into the next month before being terminated and then pay. I also have never seen a complaint about the late fee.
Though I get so aggravated when a new client does not pay and then half the new month goes by and they get terminated. Then they complain about paying a small fee about having us go into S3, grab a backup and re-open the account after paying the overage. To top it off they then get a new bill a week later. Or the alternate scenario when they pay the bill, get a backup, cancel the account and leave. Then come back with threats because they get a new bill which includes the 15 days we kept their account open.