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  Post #1 (permalink)   06-28-2012, 09:46 AM
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How many days after non paid invoices do you suspend and terminate and what led you to these values?
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  Post #2 (permalink)   06-28-2012, 04:02 PM
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We suspend after seven days if not paid.
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  Post #3 (permalink)   07-04-2012, 11:40 PM
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Quote:
Originally Posted by paul-ukwsd View Post
We suspend after seven days if not paid.
I think it is quite reasonable. The web hosting provider I am using now and most hosting providers I have ever dealt with also apply the similar policy.
 
 
 


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  Post #4 (permalink)   07-05-2012, 12:15 AM
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Our timeline is this (we sell VPS services by the way):
T - 14 days -> new invoice generated
T - 3 days -> invoice payment reminder
T -> invoice is due
T + 1 day -> first overdue notice
T + 2 days -> second overdue notice
T + 3 days -> third overdue notice
T +4 days -> automatic service suspension
And after 7 more days - cancellation/termination

Of course we make exception for some clients - if the client has contacted us saying that he needs to pay a few days later, etc. we can make a compromise. But if there have been no communication with the client we assume he is just not interested in continuing the service.
 
 


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  Post #5 (permalink)   07-05-2012, 01:03 AM
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3-5 Days suspend.

Up to a month before anything is terminated, just to be on the safe side.
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  Post #6 (permalink)   07-05-2012, 02:23 AM
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It also depends on the customer.
Sometimes if they have been with you a long time and are usually a good payer then you might allow them a bit longer before susspending or terminating their service.
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  Post #7 (permalink)   07-05-2012, 03:29 AM
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Quote:
Originally Posted by VMhosts-Gordon View Post
It also depends on the customer.
Sometimes if they have been with you a long time and are usually a good payer then you might allow them a bit longer before susspending or terminating their service.
as we have the system set to auto suspend/terminate, but if a client contacts us then we will unsuspend etc. we will even remove the late fee depending on the reason given for non payment
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  Post #8 (permalink)   07-05-2012, 11:14 PM
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Quote:
Originally Posted by VMhosts-Gordon View Post
It also depends on the customer.
Sometimes if they have been with you a long time and are usually a good payer then you might allow them a bit longer before susspending or terminating their service.
That is great. Just because a client hasn't paid you doesn't mean he won't pay or is not interested in continuing the service. He maybe getting some issues with his credit cards or PayPal account.
 
 
 


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  Post #9 (permalink)   07-05-2012, 11:29 PM
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Quote:
Originally Posted by Westpoint View Post
That is great. Just because a client hasn't paid you doesn't mean he won't pay or is not interested in continuing the service. He maybe getting some issues with his credit cards or PayPal account.
Indeed.

But calling the client if emailing does not get anywhere, is ideal.
Or even them contacting you if they have issues.

Otherwise both sides have failed to resolve issues.
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  Post #10 (permalink)   07-09-2012, 11:06 AM
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After 3-5 days after unpaid invoice, system automatically suspend. After 30 days and it still isn't paid the services get terminated.
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  Post #11 (permalink)   08-02-2012, 03:24 PM
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It takes about 4-5 days before we suspend anything. We keep the data for a bit in case the client comes back which most do.

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  Post #12 (permalink)   08-29-2012, 07:14 AM
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Well explained in post number 4..
We try to make phone calls before suspension as we assume they have not receieved our warnings and down time might cost them money.
If they fail to answer to the phone calls after 1 week, the service is removed completely in the interest of privacy.
 
 


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  Post #13 (permalink)   09-02-2012, 03:06 AM
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We suspend after 4 days of non-payment and terminate after 7 days of the suspension date.
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  Post #14 (permalink)   09-10-2012, 11:27 PM
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Suspend after 5 days. Terminate after 6 months. (I know its alot, but space really is not an issue and you will be surprised how many clients we have retained this way.)
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  Post #15 (permalink)   10-04-2012, 01:41 AM
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Yes, suspend between 3-5 days and terminate after 1 month.
 
 
 
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