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Hosting Discussion > Operating a Web Hosting Business > Billing and Accounting > Do you ever unsuspend non paying customers before they pay?
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  Post #31 (permalink)   08-12-2014, 08:53 AM
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If as some say 'why suspend my site its my only source of income, so i am losing every day its down' then i would say it you rely on the site then make sure you pay your invoices on time or set up subscription payments.
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  Post #32 (permalink)   08-12-2014, 09:04 AM
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if a customer is not serious about hosting his project, why we should provide a free services? in our business all invoices are generated 20 days before the due date, plenty time to pay bill on time.
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  Post #33 (permalink)   08-12-2014, 10:54 AM
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Quote:
Originally Posted by web-project View Post
if a customer is not serious about hosting his project, why we should provide a free services? in our business all invoices are generated 20 days before the due date, plenty time to pay bill on time.
Exactly, from invoice generated to suspension is 16 days with us ( 14 days before due date, suspended 2 days after due date). we dont terminate an account until 14 days after due date, so in effect a client has 28 days to pay their invoice, even after termination if the invoice is still unpaid it is passed to a debt collection agency
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  Post #34 (permalink)   08-21-2014, 06:38 AM
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Never feel bad for suspending non-payment users, however some time your older client ask for extra 5 to 10 days for payment i think they deserve that kind of favor
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  Post #35 (permalink)   08-22-2014, 12:11 PM
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Never feel bad for suspending non-payment users, however some time your older client ask for extra 5 to 10 days for payment i think they deserve that kind of favor
Yes if they ask before the account gets suspended, no good asking after the account get suspended. they have had 16 days since invoice sent to ask. also maybe do this once, but if they keep asking this then it will not wash.
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  Post #36 (permalink)   08-25-2014, 06:58 AM
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Terry,
we have almost the same policy, and I do consider it to be best practice. )
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  Post #37 (permalink)   08-25-2014, 07:19 AM
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Terry,
we have almost the same policy, and I do consider it to be best practice. )
i had one client who refused to pay because he stated he and others could not access his website, yet all server checks and DC checks showed no issue with his site or the IPs and all could access his site. his IP was not blocked by the server, even when he did ping tests all showed his connection reaching his site. i have other clients in his town and even using the same ISP who had no issues reaching their sites or even his site.

I concluded he was just pulling a fast one and thought I would host his site for free as he asked for his site to be unsuspended and he would pay the following week. As their was no valid reason for this i refused and his site was eventually terminated. This was in 2012.

then out of the blue on 23/8/2014 i get a guest chat which asked 'hi i cant login to *****' 2 years after the site was terminated. at first the site never rang a bell, so checked and found it was the terminated site and when i checked the domain it was still listed with our servers nameservers ( he must have thought i gave him 2 years free hosting) even though he was sent at the time a termination notice. but in the chat when i asked which client he was he never replied.
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  Post #38 (permalink)   09-20-2014, 08:10 AM
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I suspend after 14 days. Rarely do they pay up.
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  Post #39 (permalink)   10-17-2014, 04:24 AM
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Sometimes we get requests from the client that there will be delay of 4-5 days or even 2 days in making the payment. Based on our relation with them we simply adjust the due dates of the invoice.
 
 
 


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  Post #40 (permalink)   10-17-2014, 07:55 AM
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Quote:
Originally Posted by Medusa View Post
I suspend after 14 days. Rarely do they pay up.
14 days in my books is too long ( its 1/2 way through the following month) so they will take a lend of you. suspend 2 to 3 days past due date will have more effect on then to payup.

yes cdd.hosting as long as they contact us before the due date we will extend the due date unless its a regular thing and then it wont get extended.
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  Post #41 (permalink)   10-17-2014, 07:00 PM
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Wow, I must be an easy touch. ;^) I send a reminder in 7 days, second after 14 days and a "final" reminder after 21 days.

I have very few problems. A few people pay chronically late but I haven't been 'stiffed' in years.

I did get a kick out of the story about the person who said they won't pay because some people had a problem reaching their site. I heard the same sad story a few years ago from one fairly new customer. Was totally bogus ...
 
 
 


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  Post #42 (permalink)   10-22-2014, 11:01 AM
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At times we need to make exceptions where necessary, especially if it is a long term customer or with good track record, as people may be too busy and overlooked on the invoice or their emails.
 
 
 
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