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Hosting Discussion > Operating a Web Hosting Business > Billing and Accounting > Fortatrust stores credit card numbers and does unauthorized charges!
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  Post #1 (permalink)   11-12-2014, 07:33 AM
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We signed up with FortaTrust.com for colocation in Panama July 29th 2014 in order to expand our capacities to Panama. The order got duplicated occasionally, as well as an invoice. Due to having the Credit card added on our account, FortaTrust.com charged it for both orders, even so the trouble ticket was risen immediately with request to cancel the duplicated order.


Since that time, there have been neither response from Fortatrust.com Billing department nor from General phone support (at 1.855.201.7888 or other phone numbers on the website). We received random responses from anonymous General support representatives via Ticket system 'your request has been forwarded . and will be handled shortly'.

So far, the card has been charged 8 times. No refunds, no response, no service.
Finally we blocked the card and opened a chargeback cases with our Bank.
AVOID this provider.

p.s. If I misplaced this topic - please excuse me and move it to a more appropriate thread. Just so people know of these scumbags.
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  Post #2 (permalink)   11-12-2014, 08:44 AM
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this may be better in the http://www.hostingdiscussion.com/billing-accounting/ forum
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  Post #3 (permalink)   11-13-2014, 06:52 AM
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Should I move (close\reopen) the topic myself or wait for Art or Steve to do it?
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  Post #4 (permalink)   11-13-2014, 06:57 AM
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Quote:
Originally Posted by HostZealot View Post
Should I move (close\reopen) the topic myself or wait for Art or Steve to do it?
may be quicker you doing it yourself
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  Post #5 (permalink)   11-13-2014, 08:00 AM
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may be quicker you doing it yourself
How can I close the thread? Did not find the way, help please.
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  Post #6 (permalink)   11-13-2014, 08:09 AM
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Quote:
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How can I close the thread? Did not find the way, help please.
I think you have to use the report link to ask admin to close it
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  Post #7 (permalink)   11-13-2014, 08:51 AM
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then we still have to wait for Art or Steve...))
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  Post #8 (permalink)   11-18-2014, 09:28 AM
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Sorry to hear the situation you're in.

Quote:
Originally Posted by HostZealot View Post
So far, the card has been charged 8 times. No refunds, no response, no service.
To give a better picture here, how many of those 8 charges are legit charges (for services you actually ordered etc) vs how many need refunding?
 
 
 
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