Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

Hosting Discussion > Operating a Web Hosting Business > Billing and Accounting > Fortatrust.com stores credit card numbers and does unauthorized charges!
forgot password?



Reply


Old
  Post #1 (permalink)   11-13-2014, 07:58 AM
HD Addict
 
HostZealot's Avatar
 
Join Date: May 2010
Posts: 146
Send a message via ICQ to HostZealot Send a message via Skype™ to HostZealot

Status: HostZealot is offline
We signed up with FortaTrust.com for colocation in Panama July 29th 2014 in order to expand our capacities to Panama. The order got duplicated occasionally, as well as an invoice. Due to having the Credit card added on our account, FortaTrust.com charged it for both orders, even so the trouble ticket was risen immediately with request to cancel the duplicated order.


Since that time, there have been neither response from Fortatrust.com Billing department nor from General phone support (at 1.855.201.7888 or other phone numbers on the website). We received random responses from anonymous General support representatives via Ticket system 'your request has been forwarded . and will be handled shortly'.

So far, the card has been charged 8 times. No refunds, no response, no service.
Finally we blocked the card and opened a chargeback cases with our Bank.
AVOID this provider.

We needed a single-rack server for VPS node for our client, so sum was not too big and chargeback is already processed. Just to let other people know about the level of cr@p they can expect from Fortatrust.com
__________________
HostZealot - your content is online, always :)
Shared hosting | VPS hosting | Dedicated servers | Domain registration | SSL certificates
7 Global locations: Amsterdam, Ashburn, Chicago, Hong-Kong, London, Stockholm, Toronto
 
 
 


Old
  Post #2 (permalink)   12-12-2014, 10:24 PM
HD Newbie
 
Join Date: May 2014
Posts: 28

Status: EnveraHost is offline
That is very surprising to hear, I've head some good reviews about FortaTrust. Thanks for sharing your experience.
 
 
 


Old
  Post #3 (permalink)   01-09-2015, 05:51 PM
HD Amateur
 
Join Date: Sep 2014
Posts: 82

Status: King-Servers is offline
Did you check out their billing policy? Many providers mention in their billing policy that your card will be charged if there is a due invoice as long as you do not cancel the hosting account with them or the contract expires.
__________________
Managed & Unmanaged VPS Hosting & Dedicated Servers
Europe & USA by King-Servers.com
 
 
 


Old
  Post #4 (permalink)   03-16-2015, 01:22 PM
HD Amateur
 
Join Date: Jan 2012
Posts: 62

Status: Steadfast Andy is offline
Quote:
Originally Posted by King-Servers View Post
Did you check out their billing policy? Many providers mention in their billing policy that your card will be charged if there is a due invoice as long as you do not cancel the hosting account with them or the contract expires.
It sounds like they've received no service yet though. Since this is colocation service you would expect the provider to at least be contacting the customer to discuss when they should expect to set things up. You should never get billed 8 times without any contact from the host, especially when the customer is actively trying to get ahold of them.

Good luck getting things sort out HostZealot.
__________________
Steadfast: Public and Private Cloud, Dedicated Servers, Colocation and more!
andy.salazar@steadfast.net - Sales/Support: 312-602-2689
Downtown Chicago and New Jersey Data Centers with On-Site 24/7/365 Support
 
 
 


Old
  Post #5 (permalink)   04-02-2015, 08:33 AM
HD Addict
 
HostZealot's Avatar
 
Join Date: May 2010
Posts: 146
Send a message via ICQ to HostZealot Send a message via Skype™ to HostZealot

Status: HostZealot is offline
Thanks for all the good words.

I forgot to put an explanation, actually. We deployed the server we needed at another DC in Florida and it runs great. We also won chargeback case and fined Fortatrust for quite a sum.

Just to let you people know that this company should be avoided at all costs.

Good luck everyone!
__________________
HostZealot - your content is online, always :)
Shared hosting | VPS hosting | Dedicated servers | Domain registration | SSL certificates
7 Global locations: Amsterdam, Ashburn, Chicago, Hong-Kong, London, Stockholm, Toronto
 
 
 
Reply

Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: