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Hosting Discussion > Operating a Web Hosting Business > Billing and Accounting > When to Terminate account for non-payment
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  Post #16 (permalink)   12-04-2015, 08:10 PM
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30 Days period is sufficient for auto-termination also make sure to keep the backups as auto backups will cover it but if not then you need to keep the backups
 
 
 


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  Post #17 (permalink)   12-05-2015, 06:06 AM
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Originally Posted by Prewebhost View Post
30 Days period is sufficient for auto-termination also make sure to keep the backups as auto backups will cover it but if not then you need to keep the backups
why keep the backups which actually take up space.

simple, if they are terminated for abusing your servers, then they are not entitled to a copy of the backup.

If they are terminated for non payment 9/10 they would have taken their own backup and moved elsewhere, if not then they will only get the backup once they pay outstanding invoices and 7 days after termination the backup is removed from backup server
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  Post #18 (permalink)   12-07-2015, 03:18 AM
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I think it also depends on what redundant resources you have at your disposal. If you have a lot of unused resources you can afford an extra day more than one who is running at capacity
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  Post #19 (permalink)   12-10-2015, 03:02 PM
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For shared hosting - 30 days is typical.
For dedicated servers - after 7-10 days we typically will put the server at the end of the deployment queue.

Just my two cents.
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  Post #20 (permalink)   12-24-2015, 04:00 PM
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Best practice would be to send a notification pre-hand. If you have worked with the client for for multiple billing, i would give +5 days buffer!
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  Post #21 (permalink)   12-29-2015, 07:15 AM
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Originally Posted by coloAZ View Post
For shared hosting - 30 days is typical.
For dedicated servers - after 7-10 days we typically will put the server at the end of the deployment queue.

Just my two cents.
We actually give fewer days for shared hosting than we do for dedicated servers. May be it depends on behaviour of your clients.
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  Post #22 (permalink)   01-01-2016, 11:32 AM
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It is like this

We all have written Terms of Service and processes, but i bet we have all bent these to help certain clients
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  Post #23 (permalink)   01-10-2016, 10:31 PM
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We have decided to make it so after 16 checks (4 days) and it suspends. But our system is based on credit so a user can reload and the site is unsuspended within 4 minutes automatically. We also alert before hand also. When suspended we do not delete account until server resources are needed, so a user account can be kept for over 3 months (backups off server also kept to stop issues with users in the future).
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  Post #24 (permalink)   01-11-2016, 04:37 AM
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When suspended we do not delete account until server resources are needed, so a user account can be kept for over 3 months (backups off server also kept to stop issues with users in the future).
This is a good idea but then you end up with servers that are almost all the time running near capacity yet actually a good part of the resource is occupied with suspended accounts. In Our experience very few clients will resign after 30 days of suspension. So keeping their data beyond 30 days almost always means wasting resources
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  Post #25 (permalink)   01-11-2016, 02:50 PM
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Ultimately, you have to pay for a service before you receive it. Say you go into a store and say, well I have a plan to pay for that shirt, but you want to walk out with it without paying first. That doesn't work right? With hosting, if their plan expires on Feb 5th for example, and it is Feb 6th and they haven't paid, you have every right to terminate their account. Realistically does this happen in web hosting? Generally no, and for good reason. However, legally you should be fine terminating anytime they are overdue.
 
 
 


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  Post #26 (permalink)   01-12-2016, 02:16 AM
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Ultimately, you have to pay for a service before you receive it. Say you go into a store and say, well I have a plan to pay for that shirt, but you want to walk out with it without paying first. That doesn't work right? With hosting, if their plan expires on Feb 5th for example, and it is Feb 6th and they haven't paid, you have every right to terminate their account. Realistically does this happen in web hosting? Generally no, and for good reason. However, legally you should be fine terminating anytime they are overdue.
I think before we joined the industry things could have been that way but the competition has led to alot of compromises unfortunately if you become too lenient you will be taken for granted, fail to pay your data centres on time and ultimately run out of business
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  Post #27 (permalink)   01-12-2016, 08:37 PM
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I think before we joined the industry things could have been that way but the competition has led to alot of compromises unfortunately if you become too lenient you will be taken for granted, fail to pay your data centres on time and ultimately run out of business
Indeed, it just a matter of being flexible in certain situations but at the same time remain firm that these things are not to be "abused".
 
 
 


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  Post #28 (permalink)   01-13-2016, 04:01 AM
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Indeed, it just a matter of being flexible in certain situations but at the same time remain firm that these things are not to be "abused".
Once you become too lenient you will end up running your business as though it was a "free hosting" firm and you will get the same abuse that free hosts get on a daily and you will become unreliable like most free hosts are.
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  Post #29 (permalink)   01-13-2016, 09:08 AM
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Once you become too lenient you will end up running your business as though it was a "free hosting" firm and you will get the same abuse that free hosts get on a daily and you will become unreliable like most free hosts are.
I meant as long as you take it in moderation then both sides can benefit.
Too much is just as bad as too little flexibility "at the end of the day".
 
 
 


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  Post #30 (permalink)   01-23-2016, 08:08 PM
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30 days is fair enough for termination, although to suspend an account for 1 day late invoice payment is kind of harsh. 3-4 days should be enough.
 
 
 
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