Originally Posted by Harv45
I wouldn't have any problems if they would of explained more than "we don't know why".
Regardless I am looking for other options and not solely complaining about Paypal.
If you have an issue with any payment provider he best way to get things sorted etc, is to pick up the phone and ask to speak to a manager.
The main issue i have with paypal is that they sometimes will cancel subscriptions for no reason and without letting me or the client know about this. i email them and just get ' we dont know' and 'it will not happen again' until it happens again.
even calling them and managers find it hard to explain and just put it down to a glitch in the system. I even stopped using and offering paypal for a time, but this causes more headaches as a majority of people will use paypal, so you have to offer a payment service that your clients use, so i had to restart offering paypal, and subscriptions are easy to set up again. no issues in the last 8 months touch wood, but i know have a email to their exec depart if i have further issues.