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  Post #1 (permalink)   05-30-2016, 10:11 PM
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So, more fun for discussion here. Not necessarily related to software, just querying. Not really even after anything, just trying to spark up some discussion

If you're working with (or running) a company (not a one man show, not that that's bad ), does your company have an 'after hours' billing department, or no? If not, how do you typically deal with billing/accounting requests over these periods?

Just asking, of course
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  Post #2 (permalink)   05-31-2016, 09:12 AM
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Our billing department is always open. We are open 24/7. Except on major holidays like Christmas.
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  Post #3 (permalink)   06-02-2016, 08:58 AM
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I try and provide as much support as possible not a one man operation but I do provide all of the support myself.
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  Post #4 (permalink)   06-02-2016, 11:12 AM
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Yeah, you're basically a one person operation when it comes to support. Nothing wrong with that, by the way. We tend to provide a much better one on one customer experience
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  Post #5 (permalink)   06-11-2016, 12:12 AM
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No billing dept on Sundays, but support is 24x7.
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  Post #6 (permalink)   06-11-2016, 12:34 AM
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Officially it's Monday - Friday 9 AM - 5 PM. Sometimes, however, tickets will be answered outside of those hours.
After all - WHMCS isn't infallible, and automation can go awry.
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  Post #7 (permalink)   06-11-2016, 04:14 PM
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Precisely. And hey, usually those only take a few minutes anyways (usually)
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  Post #8 (permalink)   06-12-2016, 07:25 PM
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We have three people now that handle billing, one on normal business hours and the other two as billing tickets are created.
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  Post #9 (permalink)   06-13-2016, 02:43 PM
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As a one man band i have support set open as

09:00-12:00|13:00-17:00|18:00-23:00

Monday to Sunday.

this does not mean if i am in the middle of a support request i will stop at 12:00|17:00|23:00

I dont offer billing support over the weekend
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  Post #10 (permalink)   06-15-2016, 03:57 AM
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27/7 support isn't any issue but i would say best thing is 24/7 billing too. Usually bigger companies.
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  Post #11 (permalink)   06-15-2016, 06:34 AM
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Quote:
Originally Posted by VerdinaNET View Post
27/7 support isn't any issue but i would say best thing is 24/7 billing too. Usually bigger companies.
I offer 24/7 support as i have support options available 24/7, but i don't offer 27/7 live support.

you will find a lot of hosts wont offer 24/7 billing or sales even large hosts
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  Post #12 (permalink)   06-15-2016, 07:09 AM
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I would say that time depending we would deal with billing at the weekend, but usually, the ladies and gents who do billing are Mon-Friday 9:00am to 5:30pm
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  Post #13 (permalink)   06-17-2016, 09:21 AM
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Quote:
Originally Posted by expertwebhost View Post
No billing dept on Sundays, but support is 24x7.
+1, it's usually
 
 
 


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  Post #14 (permalink)   06-17-2016, 12:09 PM
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Basically, support team needs to be there 24/7. Billing departments should stay active for long enough to handle all the related issues.
Some billing activities of critical level should be directed towards capable support personnel when it pops up.
 
 
 


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  Post #15 (permalink)   06-17-2016, 01:07 PM
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Quote:
Originally Posted by OffshoreDdcated View Post
support team needs to be there 24/7.
Who says?

a one man band cannot be their 24/7, but can offer support 24/7 as if you have a FAQ, Knowledgebase, tutorials then you are providing support 24/7
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