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  Post #16 (permalink)   10-05-2016, 05:31 AM
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Originally Posted by easyhostmedia View Post
if they are collecting the client details, then they do this without permission which is in breach of the Data Protection Act.
I meant I doubt they are collecting actual client details but happy to be proven wrong. I would like to think they wouldn't collect anything more than statistics -- even that should be an opt-in but I guess that is essential for their new pricing structure.
 
 
 


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  Post #17 (permalink)   10-05-2016, 08:41 AM
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I guess many user get use to WHMCS, and so they feel is time to increase price for that.
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  Post #18 (permalink)   11-01-2016, 09:15 AM
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It's always a shame to see an increase in price for software but from WHMCS's side it makes sense. It's also good that they are implementing this based on client count. It will be interesting to see how they detect client count and what happens when your system reaches certain client counts how they implement the price change.
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  Post #19 (permalink)   11-01-2016, 09:30 AM
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Quote:
Originally Posted by zomex View Post
It's always a shame to see an increase in price for software but from WHMCS's side it makes sense. It's also good that they are implementing this based on client count. It will be interesting to see how they detect client count and what happens when your system reaches certain client counts how they implement the price change.
but Jack is this not like going to a supermarket and paying 50p for a tin of beans and then suddenly they get their 1000th customer through the door, so the beans go up to 1 a tin.

i think it will have a negative effect on them and make clients leave when they reach the thresholds
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  Post #20 (permalink)   11-01-2016, 09:39 AM
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Originally Posted by easyhostmedia View Post
but Jack is this not like going to a supermarket and paying 50p for a tin of beans and then suddenly they get their 1000th customer through the door, so the beans go up to 1 a tin.

i think it will have a negative effect on them and make clients leave when they reach the thresholds
No it's not the same as your example is based on the companies client total. This is based on WHMCS's customer's client total.

The way I see it is value provided by WHMCS vs cost is a big difference. WHMCS should be providing your business with significantly more value than the cost of the license even at their new pricing structure.

I think some people will look to make changes for example those with more than 1 license experimenting with new brands may start merging them to save on license costs. But overall WHMCS will see big increase to their income from this change, as long as this results in a higher investment into support and software updates then we will all collectively benefit from this change.
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  Post #21 (permalink)   11-01-2016, 03:56 PM
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No, actually it's not 'good' that they're doing this based on client count.

#1: This will cost them money in the longrun. If they did things properly (a flat out , across the board raise), this would make them money.

#2: They offer nothing additional at all. Nothing.

So, a client with 1 client gets the same, exact service as a client with 1500, yet that client with 1500 clients gets charged almost 3x as much, simply because 'tax'.

That's essentially what this is a 'tax' system. It's horrific to say the least. There's no justification for it, except because they're WHMCS.

These people don't contact WHMCS more (in fact, honestly, it's the other way around), they don't require more support, they don't get much anything different from WHMCS... So, why, again should they be forced to pay more?
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  Post #22 (permalink)   11-01-2016, 07:06 PM
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If this price increase were to go toward R&D and enhanced support, yes, it would not concern me so much, but again, only time will tell. For now, I'm not a fan.
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  Post #23 (permalink)   11-01-2016, 07:59 PM
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Yeah, I don't have a ton of hope in that either. They made the same claims with the owned increase a year or so back. Same pitch. People bought it then, and pretty much nothing.
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  Post #24 (permalink)   11-02-2016, 06:07 AM
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No, actually it's not 'good' that they're doing this based on client count.

#1: This will cost them money in the longrun. If they did things properly (a flat out , across the board raise), this would make them money.

#2: They offer nothing additional at all. Nothing.

So, a client with 1 client gets the same, exact service as a client with 1500, yet that client with 1500 clients gets charged almost 3x as much, simply because 'tax'.

That's essentially what this is a 'tax' system. It's horrific to say the least. There's no justification for it, except because they're WHMCS.

These people don't contact WHMCS more (in fact, honestly, it's the other way around), they don't require more support, they don't get much anything different from WHMCS... So, why, again should they be forced to pay more?
You have to think bigger than that. Changing prices across the board could have costed them MUCH more AND had a much more negative impact. It isn't as simple as you describe it and certainly not the only 'proper' way of raising prices.

If they raised prices across the board, smaller companies would look at alternatives such as Blesta. This could have a huge impact on their market share. Also, when you increase prices across the board you have to take into account the other sold prices, specifically the reseller program. If you're having $25 and $40 licenses then have some companies offering licenses for $5 - $6, people might find a company that offers WHMCS at a much cheaper rate and get it from them. Solution? Raise the prices on the reseller licenses forcing companies to evaluate all of their reseller package pricing etc Outcome? Companies will turn to resell other platforms such as Blesta in order to keep their reseller package pricing consistent.

Once Blesta or X alternative gains enough market share more companies may decide they want to resell it instead of WHMCS and given an across the board price increase, that makes sense.

The way they have done it can be considered 'proper' though not the only way. Smaller companies have no impact, if you have fewer than X clients you'll still pay the same rate.

Number 2 isn't exactly true neither. Larger companies do get more from WHMCS, more time saved. Now feature-wise etc sure, it isn't fair but when you're large enough it doesn't matter if you're paying $15 or $40. The turn on that is huge, especially as you grow. As you grow you have more clients, much more automation taking place which translates into much more time being saved. It isn't fair but it isn't a bummer for most companies that have packed their products reasonably.

To end this, if +$9 whilst having 250 - 1000 clients is worth the effort of all your posts then you probably need to look at your pricing.
 
 


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  Post #25 (permalink)   11-02-2016, 09:05 AM
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I don't agree with it simply because it looks like they're just doing it because they can get away with it... Oh look! these customers have a lot more clients than the rest, lets charge them more!
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  Post #26 (permalink)   11-02-2016, 02:13 PM
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Changing prices across the board could have costed them MUCH more AND had a much more negative impact.
Nonsense. If you can't afford at least $20/month for your billing platform, then you're in the wrong business

Quote:
Originally Posted by Alex - A2hosting View Post
Number 2 isn't exactly true neither. Larger companies do get more from WHMCS, more time saved. .
Again, nonsense. You get no additional 'benefit' from WHMCS as your client base grows. You don't save any more time, or spend any less. You're still going to use an automation platform, so that nonsense is just that... nonsense. You benefit nothing in the longrun
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  Post #27 (permalink)   11-03-2016, 05:38 AM
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Nonsense. If you can't afford at least $20/month for your billing platform, then you're in the wrong business
Yes, that is what I said pretty much. Though if you think that would be everyones attitude then you're very wrong. I am pretty confident a lot of people would have looked at alternatives if there was an across the board price increase.

Now if they're in the wrong business or not is for another discussion.

Quote:
Originally Posted by whmcsguru View Post
Again, nonsense. You get no additional 'benefit' from WHMCS as your client base grows. You don't save any more time, or spend any less. You're still going to use an automation platform, so that nonsense is just that... nonsense. You benefit nothing in the longrun
You have to think of it as man hours. If you took WHMCS out of the equation a smaller company might survive by spending X hours day managing accounts via spreadsheets, emailing etc. Once you get to our size, this is impossible so the value we get out of WHMCS is significantly more than smaller companies so yes, WHMCS saves us much more man hours than it does a smaller company and so the value to us is much more significant.

Of course we can agree to disagree and put it down to what really matters: will the extra money be used to improve WHMCS. This is something we'll see in the future though many have their doubts.

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  Post #28 (permalink)   11-03-2016, 01:13 PM
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So what if people looked at alternatives? They'd be back. Unfortunately, right now, and this is something that those behind WHMCS know, there are no solid alternatives. The losers that keep coming up and trying to overtake them are just that, losing propositions.

As far as managing accounts, again, no company does that any more. None. This isn't something unique to WHMCS. It's not even something WHMCS brought to the table. Hell, that was done , solidly before they took over, with Modernbill, ClientExec, Blesta, etc.... The software doesn't give one any additional benefit for the number of clients they have, none.

Put simply, as I did earlier, this is a 'taxation' system, which works great for a country, because, quite honestly, those paying more taxes, use more of the resources. However, those using WHMCS use the same amount of resources. Larger companies, actually, have LESS of a drain on WHMCS resources, as they outsource support, development, etc... So, they should be paying less to WHMCS, instead of being taxed more, for the privilege of having more customers.

As far as 'improvements'? What 'improvements' have we seen from the additional funds raised from owned licenses again? It's been the same old, same old, since day one. Support? Yeah, right, you're joking. Development? Not much 'improvement' (if any) there. Still 1-2 years per major release, so that's not changed. I"m not complaining about their release schedule, at all, because it's still one of the best. However, we have seen nothing from these additional funds from owned licenses. What makes you think this is going to be different?

Right now (and you can bet this is something WHMCS knows), there is no mature competition for WHMCS. Blesta's tried, but failed to deliver anything close. CE? Same... The players in this industry are washed up and old. Until someone comes in and knocks WHMCS down a few pegs, it's just going to get worse. The attitude at the top is the problem.
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  Post #29 (permalink)   11-03-2016, 02:44 PM
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If they raised the prices across the board they would have likely lost me as a customer. I don't have anywhere near 250 customers and we're only just breaking even.

I'm quite happy with the tier system. The more clients I have, the more valuable the software is to me, the more I am willing to pay.
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  Post #30 (permalink)   11-03-2016, 03:11 PM
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If you're "just breaking even" then you need to re-examine your business model. That's not WHMCS' fault.
$20 is quite reasonable for software at the scale of WHMCS. If you can't afford that, then you shouldn't be in business.
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