Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #1 (permalink)   03-09-2007, 11:41 AM
HD Newbie
 
Join Date: Mar 2007
Posts: 20

Status: iNetManila is offline
I'm thinking twice of using autoresponders for e-mail queries.

I've been in constant communication with this guy who uses autoresponders and it's just quite annoying. By the time I'm eager to open his mail to read his response, it gets me when the e-mail turns out be just an autoresponse.

I'm thinking something like "Thank you for contacting us. We will respond to your e-mail within 24 hours....." you know, the usual thing.
What are your thoughts on autoresponders?
 
 
 


Old
  Post #2 (permalink)   03-11-2007, 05:18 PM
HD Newbie
 
Join Date: Mar 2007
Posts: 5

Status: shanee86 is offline
We used to use them but stopped. I think it helps our hosting customers when we used them because if they got a auto reply then they knew we got there message. If they didn't then they might have to send again. But we don't use them anymore and no issue's.
 
 
 


Old
  Post #3 (permalink)   03-12-2007, 07:25 AM
HD Newbie
 
Join Date: Oct 2006
Location: USA
Posts: 36

Status: Jim2Macs is offline
Autoresponders are good for getting additional spam, plus what happens if the person receiving a autoresponder, also has a autoresponder? Yup, ends up in a loop. We used to use them but ended that practice awhile ago.
__________________
Jim2Macs - 2Macs H-Sphere Hosting
Since 2001 - H-Sphere Shared Linux & Windows Hosting
Fully Managed Services| Custom Web Designs
Unconditional, 30 Day Money back Guarantee!
 
 
 


Old
  Post #4 (permalink)   03-12-2007, 11:07 PM
HD Master
 
Join Date: Mar 2007
Location: B.C, Canada
Posts: 363

Status: Harry is offline
Same here, I used to awhile back, but later on just stopped. I agree with Jim2Macs, about the looping. I had that and our emails was spamed with 1000's of auto responding emails.

There are quite a few amount of companies, which still use it a lot these days. I think the ones that are more successful at it, are ones that create a NO-REPLY email. So when an autoresponder goes out, it basically BLOCKS all incoming email. This way, you can send out auto-responders without getting stuck in this spam email loop.
 
 
 


Old
  Post #5 (permalink)   08-07-2007, 10:28 AM
HD Amateur
 
Join Date: Aug 2007
Posts: 63

Status: kothar64 is offline
Your inbox got spammed by auto-responders, but mine got spammed by my clients.
And also my business is not as large to have an auto-responder. I am doing a very small business to tackle my clients. I am not a busy, so I find enough time to answer my clients. I am very much known for my service to my customers. Its so foolish to set an auto-responder for customers. If you do so then you have more probability to loose customers.
 
 
 


Old
  Post #6 (permalink)   08-23-2007, 12:20 AM
HD Newbie
 
Join Date: Aug 2007
Posts: 6

Status: Mike Rodriguez is offline
Auto responders are great, if you know how to use them! If you get an auto responder after EVERY email sent to you, it's a problem. I, as a customer, don't want to read the same response after every message.

Heres what you do: set up your auto responder to respond to the FIRST email by the customer, stating that you have received his email and will reply within XX hours. And if he or she has any more inquiries, to send another email. They should NOT get an auto responder after the further responses and inquiries. One is more then enough, and gets the point across.
__________________
Michael A. Rodriguez
Educational Computer Technician
Dr. Martin Luther King, Jr. Academy
 
 
 


Old
  Post #7 (permalink)   08-31-2007, 07:24 AM
HD Newbie
 
Join Date: Jul 2007
Location: Gatineau (Qc)
Posts: 28

Status: BonsaiRack is offline
I like autoresponder because it let me know If my host as received my message.

Our support team use it, but sales dont.
 
 
 


Old
  Post #8 (permalink)   08-31-2007, 12:36 PM
Rob
HD Master
 
Join Date: Aug 2007
Location: Wiltshire
Posts: 276
Send a message via AIM to Rob Send a message via Skype™ to Rob

Status: Rob is offline
Quote:
Originally Posted by BonsaiRack
I like autoresponder because it let me know If my host as received my message.

Our support team use it, but sales dont.
We get around that by requesting an automatic receipt. When they click to open the email it tells them that an automatic receipt must be sent. All major mail clients support that so its not an issue.

We only use the above method for new account creation emails that contain login information. Also if it is a automatic billing reminder so the client cant they they never received an invoice.

Never have used Auto responders, never had a need to use them.
__________________
Rob G.
Chief Operating Officer
Peartree Digital Media Solutions
 
 
 


Old
  Post #9 (permalink)   09-02-2007, 09:39 AM
HD Amateur
 
Join Date: Sep 2007
Posts: 82
Send a message via MSN to InfiniteTech

Status: InfiniteTech is offline
Auto responder as you said, should only be used for "Thank you for contacting us. We will respond to your e-mail within 24 hours....."

You are just telling the sender that you got his email. Thats it
 
 
 


Old
  Post #10 (permalink)   09-23-2007, 07:51 AM
HD Amateur
 
Join Date: Apr 2007
Posts: 77

Status: Dev4vip is offline
Well i kinda like auto responders and thinks itz a good way to send a confirmation notice to your client that you have received their email. But like others said, there are some negative sides to it as well.
__________________
Goviphosting.com - For Speed and Reliability
Linux web hosting,Free domain hosting, Business web hosting, Frontpage web hosting, Hosting Blog
 
 
 


Old
  Post #11 (permalink)   10-01-2007, 06:32 PM
HD Newbie
 
Join Date: Sep 2007
Posts: 46
Send a message via AIM to huendin

Status: huendin is offline
I use them only for the first email customers send.
__________________
www.midpulse.com - Web hosting as low as $1 a month!
 
 
 


Old
  Post #12 (permalink)   12-27-2007, 05:54 PM
HD Amateur
 
Join Date: Dec 2007
Location: http://www.geekrack.net
Posts: 61
Send a message via AIM to $alesMan Send a message via MSN to $alesMan Send a message via Yahoo to $alesMan Send a message via Skype™ to $alesMan

Status: $alesMan is offline
Quote:
Originally Posted by Jim2Macs View Post
Autoresponders are good for getting additional spam, plus what happens if the person receiving a autoresponder, also has a autoresponder? Yup, ends up in a loop. We used to use them but ended that practice awhile ago.
Yes that has happened. LOLZ MCPH server crash. It happend at a host I use to work for osmeone keept auto looping it and it eventualy crashed our mail server. Sence then I dont use it.
__________________
NO LONGER ASSOCIATED WITH GEEKRACK>
 
 
 


Old
  Post #13 (permalink)   01-02-2008, 08:31 AM
HD Guru
 
Join Date: Sep 2005
Location: England
Posts: 753
Send a message via Skype™ to Matthew

Status: Matthew is offline
I use autoresponders in the office to let people know if I am out of the office and to provide alternative contacts should they need urgent assistance.

Autoresponders can cause problems though. If you get mail bombed then your mail server could send out 1000's or autoresponses to all the junk that appears.
__________________
Matthew
 
 
 


Old
  Post #14 (permalink)   01-06-2008, 10:54 PM
HD Amateur
 
Join Date: Dec 2007
Location: http://www.geekrack.net
Posts: 61
Send a message via AIM to $alesMan Send a message via MSN to $alesMan Send a message via Yahoo to $alesMan Send a message via Skype™ to $alesMan

Status: $alesMan is offline
Good point I didn't think of being mailed bombed. I use it when I'm away for more then 2 days to let clients knwo of alternitve contacts.
My staff is a team. Each of us know about each others clients. We stayinfromed so we can always help eachother.
__________________
NO LONGER ASSOCIATED WITH GEEKRACK>
 
 
 


Old
  Post #15 (permalink)   01-29-2008, 03:11 PM
HD Newbie
 
Join Date: Dec 2007
Location: Tampa, FL
Posts: 27

Status: HostingAmerica is offline
Autoresponders are good to let clients know you recieved their email. Additionally, autoresponders with a loop-breaking tool are even better. Kayako Support Suite has one integrated into it. Very helpful and allows us to have the autoresponse with no loops!
__________________
HostingAmerica.com
Declare Independence from Middlemen!
Virtuozzo VPS and Dedicated Server Sales
813-342-2100
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: