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  Post #16 (permalink)   09-17-2004, 05:13 AM
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Still, whatever the impression the customer might have, bottom line is that as long as you don't have humans manning the support system 24/7, that's not 24/7 support.
 
 
 


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  Post #17 (permalink)   09-17-2004, 05:17 AM
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Well, as long as you have the phone's ringer turned on loud enough to wake you from your sleep
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  Post #18 (permalink)   09-17-2004, 05:31 AM
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I agree on that. I was commeting on the automatic methods, the ones that let you sleep.
 
 
 


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  Post #19 (permalink)   02-17-2005, 04:28 AM
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Yes I agree that you should have 24x7 support and sales support too as you cannot expect cleints from same location for a growing business ...

This business is all about customers satisfaction and comfort any time they need..

So best way is give 24x7 for sales ,techsupport and phone too I will say...
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  Post #20 (permalink)   03-01-2005, 10:47 PM
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Our support techs are trained in sales as well. So we are able to do 24/7 sales. I thought everyone who offered 24/7 support was like that.
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