Still, whatever the impression the customer might have, bottom line is that as long as you don't have humans manning the support system 24/7, that's not 24/7 support.

Well, as long as you have the phone's ringer turned on loud enough to wake you from your sleep

I agree on that. I was commeting on the automatic methods, the ones that let you sleep.

Yes I agree that you should have 24x7 support and sales support too as you cannot expect cleints from same location for a growing business ...

This business is all about customers satisfaction and comfort any time they need..

So best way is give 24x7 for sales ,techsupport and phone too I will say...

Our support techs are trained in sales as well. So we are able to do 24/7 sales. I thought everyone who offered 24/7 support was like that.